Community manager
At a glance
Mid-level Community Marketing role at Side. Shinjuku City · contract.
Pay not stated Community Manager salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Run Discord and social channels, answer questions, encourage discussion, and uphold community rules
- Publish product, event, and company updates through planned calendars and steady posting
- Turn player feedback into insights and recommendations for internal teams and publisher clients
- Deliver AMAs, contests, giveaways, and other community engagement campaigns
- Track activity and engagement, maintain the brand voice, follow crisis guidance, and report results
What you bring
- Business-level English plus Traditional Chinese and/or Simplified Chinese proficiency
- Six to twelve months managing social media or communities on platforms such as Twitch, YouTube, Instagram, TikTok, or Discord
- Experience with gaming communities, either through work or active participation
- Strong communication, analysis, organization, and multitasking skills
Who this fits
You’ll suit this role if you understand gaming communities and enjoy using social channels to build engagement. The job is onsite in Shinjuku City, Japan, and requires current residence in Japan with a valid work visa; Japanese is not required. It is a contractor position with a three-month trial period, and permanent employment promotion is available.
From the employer
Community Manager (Southeast Asia Market):
Side International Japan is looking for a Community Manager who is passionate about digital communities and has a strong understanding of social media trends across the Southeast Asia market. If you are a native English speaker and proficiency in Traditional Chinese and/or Simplified Chinese is a plus, and you have a solid understanding of what drives engagement in online communities, especially within the gaming industry, we'd love to hear from you.
In this role, you will serve as a bridge between our game publisher clients and their players, monitoring online conversations, identifying emerging trends, and managing community content across various digital platforms.
What You'll Do:
Community Platform Management (Discord & Social Media)
- Monitor and manage online community platforms designated by the company.
- Foster community engagement by encouraging discussions, answering questions, and enforcing community guidelines.
Announcements & Updates
- Publish product updates, event information, and company news across community platforms.
- Manage content calendars and maintain consistent posting schedules.
Feedback Collection & Reporting
- Gather, analyze, and summarize community feedback, and escalate relevant insights to internal teams and clients.
- Conduct research and provide recommendations to improve global community operations and engagement strategies.
Event & Campaign Execution
- Plan and execute community engagement initiatives such as AMAs, contests, giveaways, and other promotional campaigns.
Brand Voice & Crisis Management
- Maintain a consistent brand voice that aligns with company values and client expectations.
- Follow established crisis communication guidelines when addressing sensitive issues.
Community Analytics
- Monitor user behavior and engagement metrics.
- Prepare and deliver periodic reports on community performance and user activity.
Requirements
What We're Looking For
- Business-level English proficiency (Japanese language skills are not required).
- Proficiency in Traditional Chinese and/or Simplified Chinese.
- 6 to 12 months of experience in social media or community management, including platforms such as Twitch, YouTube, Instagram, TikTok, Discord, and others.
- Experience engaging with gaming communities, either professionally or as an active community member.
- Excellent written and verbal communication skills.
- Strong analytical skills with the ability to interpret community trends and engagement metrics.
- Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
- A passion for gaming and social media is highly desirable.
- Must currently reside in Japan and hold a valid work visa.
Benefits
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee *Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000-yen reimbursement or train pass.
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