Account Manager (Multiple Roles Available) | Growth & Expansion
At a glance
Mid-level Account Management role at Simpro. Brisbane Office · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage renewals across a sizable customer book, keeping forecasts and pipeline records accurate
- Reach out to customers showing risk, using engagement and usage signals to help prevent churn
- Find expansion paths involving additional users, modules, or training while protecting customer value
- Keep CRM records current and follow the required playbooks, cadences, and workflows
- Explain product capabilities as practical business results for busy SMB and Mid-Market customers
What you bring
- Background in SaaS account management, customer success, or renewals work
- Demonstrated success handling renewals and lowering churn across a portfolio of more than 100 accounts
- Experience supporting SMB or Mid-Market customers, preferably in operational or trade-focused sectors
- Commercial judgment to spot and pursue account growth opportunities
- Strong process discipline, organisation, and focus on measurable outcomes
Who this fits
This role suits an organised, commercially minded account manager who can communicate clearly with time-poor operational customers. You’ll work from the Brisbane office and manage a high-volume portfolio in a scaling SaaS environment. The position is centred on renewals and expansion rather than general customer support.
From the employer
Job Context
Simpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation.With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you’ll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment.
This is a true Account Management role - you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.
What You’ll Do
Own renewals & reduce churn
- Manage end-to-end renewals across a large portfolio with consistency and accuracy
- Proactively identify at-risk customers through outreach and usage insights
- Maintain clear, reliable renewal forecasts and pipeline visibility
Identify growth opportunities
- Spot and act on expansion opportunities (users, modules, training)
- Partner with customers to unlock additional value from the Simpro platform
- Contribute to revenue growth while maintaining a strong customer-first mindset
Operate with structure & discipline
- Follow established playbooks, cadences, and processes
- Maintain excellent CRM hygiene and account records
- Manage a high-volume portfolio with strong organisation and attention to detail
Build strong, practical relationships
- Engage with time-poor, operational customers in a clear and direct way
- Translate product features into simple, tangible business outcomes
- Build trust through consistency, reliability, and genuine care
What You’ll Bring
Experience in Account Management, Customer Success, or Renewals within SaaS
Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)
Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries
Strong commercial instincts with the ability to identify and act on growth opportunities
High level of process discipline and ability to follow structured workflows
A driven, outcomes-focused mindset with the ability to thrive in a scaling business
Our Core Values
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit simprogroup.com/au/company/careers to learn more about us and our values.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
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