Executive Assistant | Customer Experience & Marketing Coordinator
At a glance
Mid-level General Marketing role at SmartScale360. Remote · full-time.
Pay not stated General Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Run calendars, meetings, inboxes, reports, presentations, and daily priorities for the business owner
- Keep projects moving by tracking deadlines, action items, schedules, reporting, and cross-functional work
- Build and refine SOPs, workflows, documentation, and administrative processes to improve efficiency
- Support customers through follow-ups, appointment confirmations, issue resolution, CRM updates, and satisfaction monitoring
- Coordinate social posts, email campaigns, Canva materials, website edits, review requests, and content updates
What you bring
- Three to five years supporting executives, business owners, leadership teams, or operations in a comparable role
- Hands-on experience with CRM records, customer communication, administrative documentation, and client support
- Strong working ability in Google Workspace and Microsoft Office, with excellent written and spoken English
- You can juggle competing priorities accurately while working remotely and solving problems independently
Who this fits
You’ll suit a remote, multi-function role that combines executive assistance, customer support, operations, and marketing coordination. You must be based in the Philippines, available any day of the week, and flexible for U.S. business hours. Reliable work equipment, a stable internet connection, and backup connectivity, power, and devices are required.
From the employer
Location: Remote (Philippines)
Schedule: U.S. Business Hours (Final schedule to be confirmed)
Salary: PHP 50,000/month + Performance Bonuses
Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities
About the Role
SmartScale360 is hiring an experienced Executive Assistant | Customer Experience & Marketing Coordinator to support a fast-growing U.S.-based business. This role combines executive support, customer experience, operations, and marketing coordination to help keep the business running efficiently.
You'll serve as the business owner's right hand by managing day-to-day operations, improving internal processes, supporting customers, coordinating marketing initiatives, and ensuring projects stay on track.
If you're proactive, highly organized, and enjoy wearing multiple hats, we'd love to hear from you.
What You'll Do
- Manage executive calendars, meetings, and daily priorities while coordinating appointments and schedules
- Organize emails, reports, presentations, and business documentation to support daily operations
- Track projects, deadlines, and action items to ensure timely completion
- Create and improve Standard Operating Procedures (SOPs) and internal workflows
- Provide exceptional customer support through follow-ups, appointment confirmations, and issue resolution
- Maintain accurate CRM records and process administrative updates and documentation
- Coordinate internal operations by supporting scheduling, reporting, and cross-functional projects
- Manage online reputation efforts by requesting customer reviews and monitoring customer satisfaction
- Coordinate marketing initiatives including social media scheduling, email campaigns, and marketing assets
- Design basic marketing materials using Canva and assist with website and content updates
- Identify process improvements that increase efficiency and enhance the customer experience
What We're Looking For
- 3–5 years of experience as an Executive Assistant, Virtual Assistant, Administrative Coordinator, Operations Coordinator, or similar role
- Proven experience supporting executives, business owners, or leadership teams
- Strong customer service and client communication skills
- Experience using CRM systems and maintaining accurate customer records
- Proficiency in Google Workspace and Microsoft Office
- Excellent organizational, documentation, multitasking, and problem-solving skills
- Ability to manage multiple priorities while maintaining accuracy in a remote environment
- Experience coordinating social media, marketing, or customer engagement activities
- Excellent English communication skills (written and verbal)
- Experience with GoHighLevel, Canva, ChatGPT, or AI productivity tools is a plus
- Background supporting service-based businesses is an advantage
Tools You'll Use
- CRM: GoHighLevel (preferred)
- Productivity: Google Workspace & Microsoft Office
- Communication: Slack, Zoom, or Microsoft Teams
- Marketing: Canva, Social Media Platforms, Email Marketing Tools
- Project Management: Asana, Trello, ClickUp, Monday.com, or similar
- AI Tools: ChatGPT and other AI productivity tools
Work-From-Home Requirements
- Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
- Internet: Stable 100 Mbps connection
- Backup: Secondary internet connection, device, and power source
Schedule
- Work Schedule: To be confirmed by the client
- Availability: Must be available to work any day of the week
- Shift: Must be flexible to work U.S. business hours based on operational needs
Why Join SmartScale360?
- Permanent remote work
- Competitive salary and performance bonuses
- Healthcare benefits
- Annual performance appraisal
- Career growth opportunities
- Work directly with established U.S.-based businesses
- Join a supportive and collaborative remote team
Apply Today!
If you're passionate about executive support, customer experience, operations, and marketing coordination, we'd love to hear from you. Apply today and take the next step in your career with SmartScale360.
Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.
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