Client Marketing Manager

Smokeball smokeball.com Open · verified Sep 24, 2026

Chicago Full-time Manager General Marketing

At a glance

Mid-level General Marketing role at Smokeball. Chicago · full-time · $100,000–$120,000 base.

SalaryStated by Smokeball

$100,000 – $120,000

Base salary for this role, in USD per year, as published in the posting.

This role, from SmokeballOur estimate for the market: $73,028–$127,350Median $86,500

Above the market median of $86,500 for mid-level general marketing roles in Chicago.

Worked out from 33 postings that stated pay, median $86,500. Last updated Sep 22, 2026.

RoleGeneral Marketing

SeniorityManager

LocationChicago

EmploymentFull-time

Base pay$100,000–$120,000

PostedAug 24, 2026 · 4w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You’ll build lifecycle campaigns with Client Success and Product Marketing to improve adoption, usage, and retention
You’ll manage the client communications calendar and keep company-wide message volume coordinated
You’ll create case studies, video testimonials, and stories that showcase the client experience
You’ll run referrals, review campaigns, and webinars covering features and partner integrations
You’ll turn client feedback into advocacy programs, including surprise-and-delight moments and the Beacon Award

What you bring

You have at least five years of B2B and/or SaaS marketing experience with hands-on customer marketing
You write and speak exceptionally well, with a strong ability to tell compelling stories
You can manage overlapping campaigns, deadlines, stakeholders, automation tools, and project workflows
You can work across teams and use performance data to measure and improve marketing efforts

Who this fits

You’ll fit a client-focused marketer who can connect customer communications, advocacy, product value, and retention work. This is a hybrid role based in Chicago, with Chicagoland employees expected in the office on Wednesdays and Thursdays.

From the employer

About Smokeball
Smokeball powers people-law. Our legal practice management software lightens the administrative burden, so legal professionals can serve those who need them most. With offices in Australia, the US, and the UK, culture plays a big part in our success, and our clear purpose and vision motivate us daily.

About the Job
The Client Marketing Manager owns Smokeball’s client lifecycle marketing strategy to help engage, retain, and increase the lifetime value of clients. They are a key liaison to Client Success and will also collaborate closely with Product Marketing on GTM campaigns, delivering new features, and product value to customers. This role serves as both a client and brand advocate, ensuring a client-focused approach that embodies Smokeball’s mission to power people-law.

This is a hybrid position based in our Chicago, IL office. All Chicagoland employees are required to be in the office on Wednesdays and Thursdays.

Key Responsibilities

Own the creation and execution of client lifecycle campaigns in collaboration with Client Success and Product Marketing to drive product adoption, usage, and retention.
Own the client communications calendar, auditing cross-department client comms and holding the business accountable for total message volume.
Create high-impact case studies, video testimonials, and other storytelling that highlights the Smokeball client experience.
Drive client-led growth by owning Smokeball's referral program and running review generation campaigns.
Manage client webinars that highlight key product features and raise awareness for partner integrations.
Serve as a client champion by facilitating client feedback loops; identifying surprise and delight opportunities; and building out client advocacy initiatives, like Smokeball’s Beacon Award.

Skills and Experience

5+ years B2B and/or SaaS marketing experience with direct experience in hands-on customer marketing.
Exceptional written and verbal communication skills, with a knack for compelling storytelling.
Ability to manage multiple campaigns, deadlines, and stakeholders simultaneously.
Experience using marketing automation and project management tools to build and run high-impact campaigns.
Proven ability to collaborate cross-functionally to achieve business goals and KPIs.
Ability to track, measure, and optimize efforts based on data and performance insights.

Nice to Have

Knowledge of ChurnZero, ClickUp, and Pardot
Experience building out HTML email templates
Familiarity with the legal profession

Compensation Band:

$100,000 - $120,000

What's in it for you?
💵 Competitive Salary

💹 Work-Life Balance: 20 vacation days, 3 reboot days, birthday off, volunteer time, and more!

🧘 Benefits: Excellent medical, dental, vision coverage. 401(k) match, & monthly wellness stipend

👶Parental leave

🥡 Office lunch and loads of snacks

🧢 And of course...the SWAG!!

Want to Know More?
Why do we do what we do? Where did the name ‘Smokeball’ come from? What are our values? Learn more here!
*Smokeball values diversity & inclusion and is proud to be an Equal Employment Opportunity employer. Smokeball considers all individuals seeking employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.