Account Manager - Junior
At a glance
Entry-level Account Management role at SOFTSWISS. Warszawa.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build lasting partner relationships while learning their business and operational needs
- Help resolve technical problems and guide clients through everyday platform use
- Run product training and demonstrations for partners and their teams
- Gather customer feedback with development and help rank items for the product backlog
- Write user instructions and other documentation for the product
What you bring
- At least one year in account management, support, or consulting
- Professional English at B2 level and Russian at native or near-native level
- Strong communication, analytical thinking, and problem-solving abilities
- You can prioritize and organize your workload while handling pressure
- You work effectively both independently and with a team
Who this fits
This role suits a client-focused junior professional who enjoys combining relationship management, product guidance, technical issue support, and customer feedback. You will need to work quickly, stay organized under stress, and communicate in English and Russian. The position is based in Warszawa, Poland.
From the employer
Overview:
SOFTSWISS is hiring a Junior Account Manager to join our Affilka Team.
We are seeking a client-oriented and proactive Account Manager to own the full cycle of customer support, ensuring strong partnerships, high product adoption, and long-term satisfaction of our clients.
About Product:
Affilka is an iGaming affiliate marketing platform designed to help operators manage and optimise affiliate programs. The software product integrates with the SOFTSWISS Casino Platform and Sportsbook. It is managed by a separate, standalone team, while SOFTSWISS has been authorised by Affilka to seek candidates for open roles.
Purpose of the role:
You will be responsible for building strong, long-term relationships with clients, ensuring their business needs are understood and addressed, while supporting them in maximizing the value of our product through consulting, training, and continuous guidance. You will act as a trusted partner, helping clients solve technical challenges, adopt best practices, and shape the product roadmap through their feedback.
Key responsibilities:
Full platform support:
building strong long-term relationships with partners and key stakeholders
understanding business needs and analyzing operational requirements
assisting with technical issue resolution
providing day-to-day guidance on product usage
delivering product training sessions and demonstrations for partners and their teams
collaborating with the development team, collecting and analyzing product feedback, and directly contributing to product backlog prioritization
creating user guides and product documentation
Required Experience:
Written and spoken English – B2; Russian - native or close to native
Knowledge of other languages would be a plus
Strong communication, problem-solving and analytical skills
Experience as an Account Manager, Support Specialist, or Consultant for at least 1 year
Ability to work in a fast-paced manner and manage stress
Self-organization and ability to prioritize tasks
Ability to work both independently and in a team
Negotiation experience would be a plus
Experience in the IT field would be a plus
Our Benefits:
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
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