Sales Operations Specialist
At a glance
Mid-level Revenue & Sales Operations role at Sonoma Consulting Inc.. Naperville · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Maintain CRM policies, sales automation systems, and related analytics for the sales organization
- Check sales-force data quality throughout the lifecycle, then track, analyze, and report on its integrity
- Help representatives onboard customers and support renewals for existing accounts
- Give Sales Management forecasting and trend analysis tools
- Coordinate process-improvement projects with Marketing, Accounting, Product Development, and IT
What you bring
- At least two years supporting sales through sales, financial, business analysis, or operations work
- Hands-on experience designing and maintaining CRM software, preferably Microsoft Dynamics CRM
- Required experience with Microsoft Dynamics CRM or Salesforce.com, plus strong knowledge of CRM sales software
- A clear understanding of sales-team procedures and business objectives
Who this fits
This role suits someone who combines sales support, CRM administration, and analytical work while caring about customer experience. You will work onsite in Naperville and support a growing sales organization. The role calls for someone comfortable in a startup environment and able to blend technical and interpersonal skills.
From the employer
Sonoma Consulting is one of the fastest growing Global IT Consulting and Executive Search providers with offices in Naperville IL; Chicago IL; Tyson's Corner VA and Hyderabad India.
Our clients range from start-ups to Fortune 500 companies throughout the world. We look to our large recruiting team to continue to build upon the high standards we have set and ways to continually improve our recruiting process around the speed and quality of the resources we deliver. The Sonoma team prides itself on best model for delivery of IT Resources in a 24/7 model, our high level of professionalism and integrity which enables us to create long-term, meaningful relationships with our clients.
We are looking for a Sales Operations Specialist to support our growing sales organization and its customer base by ensuring that policies, systems and procedures relating to CRM /sales force automation and related analytics are maintained and adhered to. Tracks, analyzes, monitors and reports on the ongoing quality and integrity of sales force data being entered into the system throughout the sales lifecycle. Routinely assists sales rep in the on-boarding of new customers as well as the support and renewal process of existing customers. Also supports Sales Management with forecasting and trending tools. Provides coordination between Marketing, Accounting, Product Development and IT on specific projects relating to ongoing process improvements and changes. Prepares and distributes policies and procedures relating to sales force automation for purposes of training and knowledge transfer. The ideal candidate will have a passion for sales and for providing outstanding customer experiences while thriving in a startup environment that blends technical and soft skills. Key activities in this role require the ability to support a growing sales organization and maintain its CRM and other related sales tools and technology.
• Strong knowledge of CRM/sales software – Microsoft Dynamics CRM or Salesforce.com software experience is a must, experience with other analytic tools are a plus.
• 2+ years of experience in sales, financial or business analysis /operations supporting a sales organization
• Experience with design and maintenance of a CRM software required (MS Dynamics CRM preferred)
• Experience using a marketing automation tool a plus.
• Excellent knowledge of sales organization's business procedures and objectives
Equal Opportunity Employer
Sonoma Consulting is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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