Customer Success Manager
Stripe Open · verified Sep 24, 2026 At a glance
Mid-level Customer Success role at Stripe. Chicago.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage enterprise accounts across health, adoption, usage, renewals, growth, referrals, and satisfaction
- Lead workshops, business reviews, and payments analysis that help customers improve business outcomes
- Advise customers on payment performance, industry developments, products, and ways to increase Stripe's value
- Work with account executives and technical account managers on post-sale optimization, retention, and expansion
- Bring customer feedback to Product, Engineering, Support, Marketing, and Sales teams
What you bring
- At least four years managing enterprise relationships for large, global, complex organizations using technical products
- You can lead technical discussions and persuade stakeholders through clear requirements and solution value
- You bring strong executive presence and can present effectively to groups of stakeholders in person
- You have met targets, preferably in a sales context, and resolved challenging customer situations
- You can adapt quickly while working in an environment with rapid change
Who this fits
You’ll suit a customer-facing manager role centered on enterprise relationships, payments guidance, and account growth. The work calls for confident executive communication, technical curiosity, and comfort handling difficult situations. The role is based in Chicago.
From the employer
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
What you'll do
We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
Responsibilities
• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
• In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
• 4+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, working with a technical product
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• Proven track record of achieving targets and goals, preferably in a sales setting
• Has handled difficult customers or situations and can demonstrate resolutions
• The motivation and flexibility to work well in a high-growth environment where things change quickly
Preferred Qualifications
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Strong business sense and understanding of underlying drivers and strategy of our user's businesses
• Track record of managing large, complex projects and programs
• Prior experience in a Payments or FinTech environment
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