Customer Success Manager, Metronome
Stripe Open · verified Sep 24, 2026 At a glance
Mid-level Customer Success role at Stripe. London.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead post-sale engagement for Revenue and Finance Automation customers, protecting retention and creating growth opportunities
- Work with account teams to expand customers by connecting product use to measurable business outcomes
- Build senior relationships across business, product, engineering, finance, and IT organizations
- Run business reviews covering priorities, payment performance, optimization, usage insights, roadmap, satisfaction, and expansion
- Represent customer needs internally while improving adoption, renewals, account health, and satisfaction
What you bring
- At least six years in a client-facing role managing large, global, complex organizations
- Direct experience in payments or fintech, ideally with a technical product
- Background using consumption-based SaaS products and presenting to multiple executive stakeholders
- A successful track record in consulting, pre-sales, technical account management, or comparable work
Who this fits
You’ll suit a customer success, consulting, pre-sales, or technical account management professional who can advise executives on payments, billing, tax, invoicing, and SaaS value. The role is based in London and centers on senior stakeholder relationships, customer growth, renewals, and cross-functional advocacy.
From the employer
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal specifically in relation to Stripe’s Revenue and Finance Automation (RFA) product suite. Few roles provide such a direct impact on the growth of the company.
What you’ll do
You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.
Responsibilities
- Lead the RFA post-sale engagement, retention, and growth of your customers partnered closely with Account teams
- Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
- Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team
- Evangelize Stripe customer success stories and customer success systems and processes
- Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
- Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry
- Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
- Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 6+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
- Payments and/or fintech experience required
- Experience with consumption-based SaaS products
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
- History of success as a consultant, pre-sales, technical account management, or equivalent
Preferred qualifications
- Prior experience working with modern SaaS billing and invoicing systems
- Experience with billing solutions strongly preferred
- Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
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