Technical Account Manager, AI User Segment
Stripe Open · verified Sep 24, 2026 At a glance
Mid-level Account Management role at Stripe. San Francisco.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build trusted relationships with AI companies through frequent on-site meetings and technical planning sessions
- Solve operational issues spanning fraud, disputes, declines, adoption, and international expansion
- Lead technical conversations with engineering, product, and business stakeholders at user organizations
- Create durable user content, help shape the support offering, and publish customer case studies
- Coordinate with Account Management, Operations, and other user-facing teams to improve account support
What you bring
- At least ten years in enterprise client-facing work, plus demonstrated expertise in the AI industry
- A bachelor's degree and the ability to explain API concepts to highly technical customers
- Hands-on SQL capability, including comfort writing complex queries
- Strong technical troubleshooting skills and experience working directly with technical teams
- Consultative communication skills for leading complex integration discussions
Who this fits
This role suits a senior technical client partner who can move between business and engineering discussions and understands AI companies' monetization, fraud, payments, and operational challenges. You should be comfortable with frequent in-person meetings and on-site visits, including with San Francisco-based work. The position calls for proactive account leadership rather than purely reactive support.
From the employer
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions.
Responsibilities
- Provide a gold standard experience to your assigned accounts' key stakeholders
- Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long-term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion
- Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe
- Lead user-facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long-term solutions
- Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support
- Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders
- Drive publication of user case studies
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of experience in enterprise-level client-facing work
- Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies
- Strong product sense and energized by the challenge of solving difficult user-related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers
- Proficient in SQL and comfort building complex queries
- Familiarity using AI coding agents to solve problems
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
- Bachelors degree required
Preferred qualifications
- Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
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