Customer Success Associate
At a glance
Entry-level Customer Success role at SubBase. Fort Lauderdale · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Back Enterprise CSMs across their account portfolio without owning customer relationships directly
- Build meeting briefs, data, and reports for customer reviews, renewals, and other account conversations
- Track follow-ups, unresolved issues, and account health so CSMs have current status
- Coordinate support, product, and implementation teams to resolve enterprise account problems
- Join customer visits and help with meetings, training, onboarding, and business reviews
What you bring
- At least five years in customer success, account management, support, or another customer-facing role
- Strong organization for balancing multiple accounts and competing priorities
- Clear customer-facing communication, including presenting alongside a CSM
- A collaborative approach focused on strengthening the CSM and account
- Ability and willingness to travel between a quarter and roughly a third of the time
Who this fits
This suits someone seeking enterprise account exposure while working toward a future CSM path. You will support Enterprise CSMs rather than independently own customer relationships, and the role includes customer-site travel of twenty-five to thirty-five percent.
From the employer
About SubBase
SubBase is a centralized technology platform simplifying outdated workflows in construction materials management. Say goodbye to the days of fumbling through manual, paper-based workflows and say hello to a streamlined procurement experience that gets you back in control without changing how it's always done. Crafted by the hands of construction veterans and sharpened by cutting-edge tech, SubBase is your go-to for a user-friendly interface that makes efficiency with the field, office, and vendors second nature.
Effortlessly request quotes, chat with vendors, and send out POs while syncing with your accounting system. Keep an eye on your deliveries without breaking a sweat, and let the automation do the number crunching, reconciling invoices like clockwork. With SubBase, everything happens in real-time, in one place—so you can focus on what you do best.... building.
With SubBase you're not just upgrading your tools; you're streamlining your entire workday. Keep it simple, enhance relationships, and take command of your bottom line. Start managing your materials across all projects and vendors with ease. SubBase is not just a platform; it's your partner in building a more efficient future.
About the role
Subbase is looking for a Customer Success Associate to support our enterprise customer base. This role does not own customer relationships directly — instead, it works hand-in-hand with our Enterprise Customer Success Managers (CSMs) to keep enterprise accounts running smoothly, ensure customers get consistent value from our platform, and free up the CSM to focus on strategic account growth and executive relationships. It's a great fit for someone who wants exposure to enterprise account management and a path toward a CSM role.
What you'll do
• Partner closely with Enterprise CSMs as their primary point of support across a portfolio of enterprise accounts, without holding direct ownership of those relationships.
• Prepare account materials, data, and reporting ahead of customer meetings, business reviews, and renewals.
• Track action items, follow-ups, and open issues for enterprise accounts, and keep the CSM informed of account health and status.
• Coordinate with internal teams (support, product, implementation) on behalf of enterprise accounts to resolve issues quickly.
• Join onsite customer visits and travel with the Enterprise CSM to support meetings, training, and business reviews (25–35% travel).
• Monitor usage and adoption data to flag risks or opportunities to the CSM before they become escalations.
• Help maintain accurate account records and documentation in the CRM and customer success tools.
• Support onboarding and training logistics for enterprise customers as directed by the CSM.
Qualifications
• 5+ years of experience in customer success, account management, support, or a related customer-facing role.
• Strong organizational skills and comfort managing multiple accounts and priorities at once.
• Clear written and verbal communication, including comfort presenting to customers alongside a CSM.
• A collaborative mindset — this role succeeds by making the Enterprise CSM and the account more effective, not by working independently.
• Willingness and ability to travel 25–35% of the time.
• Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight) is a plus.
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