Training Content Designer (LMS Admin)
Support Services Group Philippines Open · verified Sep 24, 2026 At a glance
Mid-level Content Creation role at Support Services Group Philippines. Remote, Philippines · full-time.
Pay not stated Content Designer salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You’ll assess training needs with business partners and turn findings into course development priorities
- You’ll work with subject matter experts to define learning objectives, knowledge, skills, and abilities
- You’ll create storyboards, scripts, simulations, scenarios, assessments, and other learning assets
- You’ll produce eLearning and class materials with authoring tools, interactive models, AICC, SCORM, and adult-learning principles
- You’ll administer the LMS for APAC members, handling enrollments, reporting, and course creation
What you bring
- You bring learning-and-development experience, with BPO or call-center exposure welcomed
- You’ve developed curricula with course maps, content, quizzes, and interactive exercises
- You have experience managing a learning management system
- You can use a design tool such as Adobe Illustrator or Canva
- You communicate fluently in English and bring strong written, verbal, listening, and presentation skills
Who this fits
This full-time remote role is based in Metro Manila and supports LMS administration mainly for APAC members. You’ll fit well if you can learn products and processes quickly, consult diplomatically with SMEs, analyze details, organize work, and meet deadlines in a fast-paced environment.
From the employer
Role Summary
This position is responsible for working closely with Subject Matter Experts (SMEs) and the Training team to apply and develop learning strategies to build innovative, engaging, and interactive content for our Client Programs. Course deliverables include eLearning, virtual class content, and instructor-led courses produced using sound instructional design principles and standard methodologies. Hand-in-hand with controlling SSG’s Learning Management System (LMS) mainly for all APAC members.
Key Responsibilities:
- Conduct periodic needs analysis with business partners to identify course development needs within the organization.
- Collaborate/consult with Subject Matter Experts to identify key knowledge, skills, and abilities associated with learning objectives.
- Contribute to the innovation of learning products by contributing ideas for new training materials and improvement of existing training materials.
- Build prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, etc. for learning solutions.
- Build learning materials using eLearning authoring tools.
- Use interactive, online learning models, AICC and SCORM standards, and adult learning principles to design and deliver effective training.
- Establish best practices surrounding e-learning development, including creating design templates and seeing opportunities to streamline the production process.
- LMS admin duties (enrollment, reporting, course creation, etc)
Qualifications/Working knowledge of:
- Learning and Development (BPO Call Center is a plus)
- Experience developing course curriculum including course maps (syllabus), content, quizzes and interactive exercises.
- Experience controlling Learning Management Systems.
- Proficiency on any design tool, such as Adobe Illustrator, Canva or other.
- Ability to learn the business' products and processes quickly.
- Fluency in English is required.
- Excellent communication skills including written, verbal listening and presentation.
- Excellent interpersonal skills including a professional and diplomatic demeanor.
- Excellent consulting, problem solving and analytical skills with a detail orientation.
- Ability to organize and prioritize tasks, while meeting deadlines in a fast-paced environment.
- Proficiency using standard Microsoft Office software such as Word, PowerPoint Excel, Outlook, SharePoint.
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