Client Success Manager – EMEA
Tencent Open · verified Sep 23, 2026 At a glance
Mid-level Customer Success role at Tencent. United Kingdom-London · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Shape and carry out EMEA commercialization plans that grow advertiser spending and publisher earnings
- Turn advertiser and publisher feedback into repeatable platform features with product, engineering, and operations
- Help regional sales teams find valuable opportunities, design solutions, and close deals successfully
- Guide advertiser and publisher outcomes from adoption through campaign improvement and monetization across EMEA
What you bring
- At least five years in performance marketing, advertising technology, commercial strategy, client solutions, or growth operations
- Practical experience using ad platforms, DSPs, SSPs, ad networks, mobile advertising, or performance marketing
- Knowledge of both advertiser acquisition and publisher monetization, including campaign results, inventory yield, fill rate, and eCPM
- Professional English and Mandarin for collaboration with headquarters in China
Who this fits
This role suits someone who can connect advertising data with commercial action across both advertisers and publishers. You should be comfortable handling ambiguity, several priorities, multiple time zones, and regional travel as needed. The position is based in London and carries a manager-level remit.
From the employer
Business Unit
Corporate Development Group (CDG) as the platform for the company's new business incubation and new business exploration, CDG is responsible for promoting development and innovation for important areas such as financial technology and advertising, as well as marketing services, including payment and financial applications. As a professional support platform, CDG also supports the company and various business groups in strategic planning, investments and mergers, investor relations and corporate global communications, marketing and public relations, and more.What the Role Entails
Core Objective:
Drive commercialization and growth for Tencent’s overseas performance advertising business across the EMEA region. Own both demand-side advertiser growth and supply-side publisher monetization, accelerating revenue growth, improving ecosystem efficiency, and building scalable commercialization solutions that drive long-term business success.
Key Responsibilities:
Drive Regional Commercialization Strategy
Develop and execute commercialization strategies across EMEA to unlock new growth opportunities.
Drive advertiser acquisition and spend growth while optimizing publisher monetization, delivering measurable improvements in revenue, platform scale, and operational efficiency.
Build Scalable Commercial Solutions
Partner with Product, Engineering, and Operations teams to translate advertiser and publisher insights into scalable platform capabilities and operational improvements.
Develop industry best practices and commercialization solutions that can be replicated across markets and verticals.
Partner with Sales to Accelerate Growth
Work closely with regional Sales teams to identify high-value opportunities, support solution design, and drive successful deal execution.
Improve customer acquisition, conversion efficiency, and overall business expansion across both advertisers and publishers.
Drive Customer Success & Business Growth
Own the end-to-end success of advertisers and publishers across EMEA.
Drive product adoption, campaign optimization, and monetization performance to maximize customer value, long-term retention, and sustainable revenue growth.
Who We Look For
Experience
5+ years of experience in performance advertising, ad tech, commercialization, client solutions, business strategy, or growth operations.
Hands-on experience with advertising platforms, DSPs, SSPs, ad networks, mobile advertising, or performance marketing is highly preferred.
Industry Knowledge
Strong understanding of the digital advertising ecosystem across both demand-side advertising and supply-side monetization.
Familiar with campaign optimization, ROAS/ROI measurement, inventory monetization, fill rate, eCPM, and performance-driven advertising models.
Skills
Strong analytical mindset with the ability to turn data into actionable business insights.
Excellent problem-solving, stakeholder management, and cross-functional collaboration skills.
Proven ability to manage multiple priorities and execute effectively in a fast-paced, ambiguous environment.
Others
Professional proficiency in both English and Mandarin is required to collaborate effectively with HQ in China.
Additional language skills, including French, German, Spanish, or Arabic, are a strong plus.
Comfortable working across multiple time zones and managing regional travel as needed. Strong adaptability to ambiguity and changing priorities. Entrepreneurial mindset with strong bias for action, impact, and scalability.
Entrepreneurial, proactive, and results-oriented with a strong sense of ownership.
Comfortable working across multiple time zones and managing regional travel as required.
Passionate about driving scalable business growth and delivering measurable commercial impact.
Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
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