Customer Service Professionals: Salesforce Marketing Cloud Workflows
At a glance
Mid-level General Marketing role at Terac. Remote, United States · contract.
Pay not stated General Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Record a typical Salesforce Marketing Cloud task from your computer
- Navigate the platform while sharing your screen
- Explain your workflow choices and the steps you take
- Point out the Salesforce Marketing Cloud features you use most often
What you bring
- Current work in customer service or support
- Practical experience with Salesforce Marketing Cloud
- Comfort speaking clearly while recording your screen
- A dependable computer and working microphone
Who this fits
You’ll suit this paid research task if you actively use Salesforce Marketing Cloud in customer service, support, customer success, service desk, or marketing support work. The activity is remote, asynchronous, self-paced, and contractor-based, with a screen-recorded walkthrough and clear audio required. You must participate from the United States and have your own computer with a working microphone.
From the employer
What We're Researching
We are running a paid study evaluating how customer service teams utilize Salesforce Marketing Cloud in their daily operations. Our goal is to understand real-world campaign execution, audience segmentation, and communication workflows. This research helps map the typical user journey and identify common friction points within the platform.
How It Works
You will complete an asynchronous screen recording task from your own computer. During the session, you will share your screen and narrate your process as you navigate through a standard Salesforce Marketing Cloud workflow. We will ask you to explain your decision-making, highlight any specific tools you rely on, and describe the outcome of the task. The entire activity is self-paced and requires a clear audio recording of your walkthrough.
Who This Is For
We are looking for customer service professionals and support specialists who actively use Salesforce Marketing Cloud. We welcome customer success managers, service desk leads, and marketing support coordinators with hands-on platform experience. You should be comfortable demonstrating your workflows and articulating your process clearly on video.
What You'll Do
Record a video walkthrough of a typical Salesforce Marketing Cloud task
Share your screen while navigating the platform interface
Narrate your process by explaining the steps you take and why
Highlight the features or tools you use most frequently during your workflow
Who Should Apply
Current customer service or support professional
Hands-on experience using Salesforce Marketing Cloud
Comfortable recording your screen and providing clear audio commentary
Access to a reliable computer with a working microphone
Compensation
$70 per task
Ready to participate?
About Terac
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com or on YouTube at @jointerac.
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