Customer Success Manager I
At a glance
Mid-level Customer Success role at Travelport Candidate Experience site. Cairo · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support airline partners operationally, resolving or escalating their requirements and problems quickly
- Create operating plans for enterprise and regional airline accounts that help deliver business objectives
- Keep strong working relationships with important contacts across each customer organization
- Coordinate airline issue updates with affected internal teams and direct resources toward priorities
- Lead Rich Content and Branding onboarding while finding growth opportunities with commercial teams
What you bring
- A degree-level education and at least three years managing customer relationships and service delivery
- Hands-on responsibility for operational support, with airline or GDS experience preferred
- Fluent spoken and written English; additional languages strengthen your application
Who this fits
You’ll suit a customer success professional who takes ownership, handles operational problems with urgency, and can challenge existing approaches. The role is based in Cairo, Egypt and centers on airline partner relationships, local market needs, and coordination with commercial, agency, operator, and internal teams. Travelport describes the position as hiring for potential as well as experience.
From the employer
CUSTOMER SUCCESS MANAGER | EGYPT
Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.
Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, long-awaited bucket list trip or that overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.
We’re hiring right now for a Customer Success Manager! Search for #LifeatTravelport on LinkedIn and hear from our amazing team.
What does a great Customer Success Manager do?
In this role, you’ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you’ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
Responsibilities include:
- Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
- Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
- Maintain excellent relationships with key individuals within the customer organization.
- Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
- Degree-level education
- Airline and/or GDS experience preferable
- 3+ years proven track record of successful customer relationship management and customer service
- Experience in direct responsibility for operational support
- Fluent written and spoken English, additional languages an advantage
- Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
- Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
- Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
Who we are looking for in this role:
Our ambition is to hire for potential not just experience, and you’re likely to succeed if you:
- Are always ready to give it your all and deliver high quality work
- Are excited to use your creativity and innovative thinking to try new things
- Take responsibility and own your work
- Are courageous and ambitious to challenge what’s been done before
Search for #lifeattravelport & #travelportGDL for our employee stories on LinkedIn!
Your journey at Travelport starts here.
Our application process is quick, easy, and hassle-free — apply in just a few minutes!
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
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