Sr. Client Director, Enterprise Accounts
At a glance
Leadership Account Management role at Uniphore. Remote, United States of America · full-time · $289,600–$398,200 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll create and run a multi-year plan for a major global energy account
- You'll guide the customer from onboarding and adoption through renewals, expansion, and negotiations
- You'll deliver $2M, $4M in annual expansion ARR through upsell, cross-sell, and whitespace discovery
- You'll lead ROI-focused QBRs that maintain executive and board-level backing
- You'll coordinate internal teams while monitoring usage, forecasting, and churn risk in Salesforce
What you bring
- At least ten years in enterprise SaaS or technology account management or sales, with consistent quota or retention results
- At least five years building C-suite relationships within F500 or G2000 companies
- A history of expanding accounts to $2M+ ACV or $10M+ TCV through renewals and account growth
- Experience with AI/ML, SaaS, cloud, or data platforms, preferably in energy, oil and gas, or complex industrial settings
- Working knowledge of MEDDPICC, Challenger, or Command the Message, plus a bachelor's degree and Salesforce proficiency
Who this fits
You'll suit a senior account leader who can grow an existing enterprise relationship rather than focus on net-new acquisition. The role is remote in the United States, with a Texas location preference, and requires travel as needed to support the account on-site. You'll work with a global energy customer spanning engineering, R&D, and technology innovation teams
From the employer
Uniphore is the Business AI company. Our sovereign, composable and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 2,000 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business.
Job Description:
Own and grow one of Uniphore's largest enterprise relationships — a global energy sector account with complex, multi-division operations spanning engineering, R&D, and technology innovation functions. As Sr. Client Director, you'll be the primary point of contact for this direct enterprise customer, deepening adoption of Uniphore's AI platform across their organization and expanding the account through renewals, upsell, and cross-sell — driven by consultative, outcome-based account management.
Location: Houston, Texas
Responsibilities
- Build and execute a multi-year account strategy for the account (managed ARR $1M–$30M+)
- Own the full account lifecycle — from onboarding and adoption through renewal, expansion, and negotiation
- Deliver $2M–$4M in expansion ARR annually through upsell, cross-sell, and whitespace identification
- Develop ROI-driven business reviews (QBRs) that earn continued executive/board-level sponsorship
- Orchestrate cross-functional teams (Solutions Engineering, Customer Success, Product, Legal) as the "CEO of the account"
- Track adoption, usage, and product trends to surface expansion opportunities and defend against churn risk
- Maintain accurate forecasting and pipeline visibility within the account through Salesforce
Qualifications
- 10+ years in enterprise SaaS/technology account management or sales, with consistent quota/retention attainment
- 5+ years managing C-suite relationships in F500/G2000 accounts
- Track record of growing accounts to $2M+ ACV / $10M+ TCV through renewals and expansion (not net-new acquisition)
- Experience in AI/ML, SaaS, cloud, or data platforms; ideally within Energy, Oil & Gas, or other complex industrial/engineering-driven enterprises
- Mastery of MEDDPICC, Challenger, or Command the Message applied to account expansion motions
- Bachelor's degree; Salesforce proficiency
- Willingness to travel as needed to support the account on-site
Compensation Range Below = On Target Earnings - 60/40 Split
Hiring Pay Range:
$289,600 - $398,200
Benefits:
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
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