FileNet Implementation Specialist

FileNet Implementation Specialist

VersaFile Inc. is a Vancouver-based technology services and software company providing intelligent content and process automation solutions. This includes managed services, strategic consulting, implementations, and commercial software. Our purpose is to generate outcomes that make a difference by making our solutions easy, highly functional, and quick to value.

Are you ready to dive deep into enterprise software and become a trusted technical expert for some of the most innovative organizations in North America? VersaFile is looking for a FileNet Implementation Specialist — a hands-on, solutions-driven professional eager to work at the intersection of IBM enterprise software, cloud technologies, and managed services.

This is an intermediate-level opportunity where you’ll gain valuable experience delivering real-world enterprise software installations, upgrades, and technical support for large-scale, on-premise, and cloud-based solutions.

If you love learning, thrive on solving complex challenges, and enjoy turning technical details into clear, client-friendly solutions — this role is for you.

Note: This is a full-time permanent position, working 40 hours per week remotely from home. Preference will be given to those who work in the Pacific Time Zone.

What You'll be Doing:

• Deliver, support, and enhance enterprise solutions for our clients across North America.
• Manage and execute software installations, configurations, and upgrades for IBM FileNet and related platforms across production, QA, and development environments.
• Work directly with clients’ technical teams to define requirements, prepare infrastructure, and ensure smooth deployments.
• Provide technical guidance and specialized support to internal teams and clients.
• Assist with cloud implementations and contribute to continuous improvement of our managed services.
• Collaborate with sales on solution estimates and technical documentation.
• Maintain and optimize our internal demo and test environments.
• Proactively identify opportunities to enhance client satisfaction and solution performance.
• Participate in after-hours upgrades or emergency support as needed (rotational basis).
  
• Available during non-core business hours to perform upgrade or maintenance work
• Available for some shift work/standby for emergency support situations
  

What You'll Bring:

Good understanding of the following systems/applications/technologies:

• Operating Systems: MS Windows Client; MS Windows Server
• IBM FileNet Experience (Installation & Configuration)
• Databases: MS SQL Server
• LDAPs: MS Active Directory services
• Experience in enterprise installation and deployment planning and control
• Web technologies
• Network protocols
• Information security, firewalls
• SSL Certificates

Who You'll Be

• Strong communicator who can explain technical ideas clearly to any audience.
• Organized, detail-oriented, and able to juggle multiple priorities.
• Proactive problem solver who takes ownership and always aims to “do the right thing.”
• Curious and inventive — you love finding better ways to do things.
• Collaborative, reliable, and driven by client success.
• Fluent in English.
  
  

Nice to Haves:

• IBM WebSphere Application Server & Single Sign-On / SAML
  
• M-Files experience
• Linux
• Oracle, DB2 database
• Hypervisor (VM, HyperV)
• Enterprise Content Management or related technologies
• Containerization (Docker, Kubernetes, RH OpenShift )
• IBM Cloud Packs
• Azure, AWS or other Cloud Service DevOps experience.

What We Offer

• A high-impact role in a rapidly growing company redefining the future of intelligent content.
• A modern, collaborative, and inclusive team culture.
• Flexible remote work environment.
• Opportunities for professional growth and leadership.
• Competitive compensation including base salary and comprehensive benefits.

Location: Our head office is in Vancouver, but this is a remote work from home role, with the ability to work anywhere in Canada. Preference will be given to those who can work in Pacific Timezone.

Type: Full-Time Permanent Employee

Salary:

• We will base the salary on the candidate's skills, experience and organizational fit.

To Apply:

• Please submit your Cover Letter and Resume.
  
  

VersaFile's core purpose is to deliver solutions for clients that make a difference. To make a difference, we need people from all walks of life. By the way, we genuinely care about people and it is embedded into who we are. For us, equity and inclusion are a natural part of our culture and purpose. No matter who you are, come join us and together lets make a difference!

We thank all applicants for their interest and we will contact you for an interview if you are short-listed as a candidate.