Strategic Partner Pre-Sales & Customer Success Manager
At a glance
Mid-level Solutions & Sales Engineering role at Viva.com. Marousi · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide strategic deals through discovery, solution design, demos, proposals, and RFP or RFI responses
- Turn customer needs into solutions spanning integrations, reporting, reconciliation, and tailored business requirements
- Build business cases, impact assessments, project roadmaps, and Statements of Work
- Coordinate onboarding, testing, pilots, and go-live while managing scope, timelines, quality, and dependencies
- Own post-launch success by increasing adoption, retention, satisfaction, expansion, and time to value
What you bring
- At least five years across pre-sales, solution consulting, customer success, implementation, or strategic account management
- A degree in technology, engineering, business, finance, or a related discipline
- Hands-on understanding of APIs, system integrations, reporting, reconciliation, and technology-based solutions
- Experience scoping projects, preparing Statements of Work, delivering implementations, and coordinating stakeholders
- Fluent written and spoken English, with strong presentation, negotiation, communication, and account-growth skills
Who this fits
You’ll suit a senior customer-facing role combining solution consulting, implementation leadership, and post-sale account growth. The work involves enterprise customers, strategic partners, multiple complex initiatives, and close coordination with sales, technical, product, and legal teams. This is an onsite position in Marousi, Greece.
From the employer
Viva.com is the first Tech Bank in Europe for businesses, serving 31 countries through its pan-European critical infrastructure for payments & banking services.
Viva.com’s offering spans omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions, providing businesses of all sizes and sectors with the tools they need to operate efficiently, both domestically and internationally, through a single integrated platform.
Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and domestic card schemes, local payment systems, and alternative payment methods across Europe.
The Role
The Strategic Partner Pre-Sales & Customer Success Manager supports Global Enterprises, Global Partners, and Local Strategic Accounts throughout the full customer lifecycle—from discovery and solution design to implementation, go-live, adoption, and account expansion.
The role works closely with Business Development Managers, Sales, Technical Solution Architects, Product, and Legal to deliver tailored, scalable solutions and build successful long-term customer relationships.
Key Responsibilities:
- Support strategic sales opportunities through discovery, solution design, presentations, demos, proposals, and RFP/RFI responses;
- Understand customer requirements and design end-to-end solutions covering integrations, reporting, reconciliation, and tailored business needs;
- Develop business cases, Business Impact Assessments, project roadmaps, and Statements of Work;
- Manage implementations from onboarding through testing, pilot, and go-live, coordinating internal and customer stakeholders;
- Ensure projects are delivered according to the agreed scope, timeline, quality standards, and dependencies;
- Own post-go-live customer success, driving adoption, retention, satisfaction, and time to value;
- Identify cross-selling, upselling, and account expansion opportunities;
- Lead regular business reviews and provide customers with performance insights and recommendations;
- Provide structured customer and market feedback to Product teams, supporting the development of new features and improvements;
- Document project outcomes, lessons learned, and reusable best practices.
At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.
Requirements
- At least 5 years of experience in pre-sales, solution consulting, customer success, implementation, or strategic account management;
- Bachelor’s degree in Technology, Engineering, Business, Finance, or a related field;
- Strong understanding of APIs, system integrations, reporting, reconciliation, and technology-enabled solutions;
- Experience in technical management of enterprise customers or strategic partners, preferably within payments, FinTech, banking, SaaS, or technology;
- Proven experience in project scoping, Statement of Work preparation, implementation, and stakeholder coordination;
- Ability to translate complex business needs into clear functional and technical requirements;
- Strong commercial mindset and experience identifying account growth opportunities;
- Excellent presentation, communication, negotiation, and stakeholder-management skills;
- Strong organisational and project-management skills, with the ability to manage multiple complex initiatives;
- Fluency in English, both written and spoken.
Benefits
💸 Competitive compensation package;
🎯Annual bonus based on your performance and targets’ achievement;
🏥 Private health insurance for you and your family;
💻 Top of the Line tools and equipment;
📚 Career development and regular feedback to develop your skills;
🏃🏽♂️ Employee Wellness Program like Daily group sessions led by professional coaches
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