Customer Success Manager - High Touch (m / f / d)
At a glance
Mid-level Customer Success role at voize. Berlin · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage enterprise customer accounts as a strategic partner across their relationship with voize
- Guide implementations involving multiple stakeholders in regulated, real-world care settings
- Create scalable train-the-trainer programs and connect customer goals to measurable outcomes
- Spot risks early, coordinate with Product, Support, Sales, Technical Support and Customer Training
- Share account learnings and repeatable improvements with the wider Customer Success team
What you bring
- C1-level German is required for work with German-speaking customers, alongside confident English communication
- You handle ambiguity, take initiative and bring structure to complex customer situations
- You combine empathy with clear thinking while focusing on systems beyond individual accounts
Who this fits
This role suits someone who enjoys complex, high-touch customer work and can turn unclear situations into organized action. You’ll work from Berlin in a hybrid setup or remotely across Germany, with flexible working hours. The role requires close teamwork across Customer Success, Product, Support, Sales, Technical Support and Customer Training.
From the employer
🎤 Why voize? Because we’re more than just a job!
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
đź’ˇ Your Mission: Create real, measurable impact in complex environments
At voize, Customer Success is not just about “keeping customers happy”, it’s about creating sustainable value in a complex and meaningful industry. As a Customer Success Manager for High Touch, you work with large care organisations where change is hard, stakes are high, and clarity makes the difference.
You will be a strategic partner to our customers, turning complexity into action and driving lasting change at scale.
This is a high-touch, high-impact role with real ownership.
🚀 Your Daily Business - No two days are alike
Own a portfolio of "Enterprise" customers and act as their strategic partner
Lead multi-stakeholder implementations in regulated, real-world environments
Design and run train-the-trainer concepts that scale
Turn customer goals into measurable outcomes and value narratives
Anticipate risks early and navigate them calmly and proactively
Work closely with Product, Support and Sales to continuously improve how we deliver value
Contribute learnings, patterns and improvements back to the team.
Partner with t Technical Support and Customer Training teams
This role is about multiplying impact and creating value
🤝 Your Skillset - What you bring to the table
You’re likely a great fit if you:
Enjoy complexity and don’t need everything to be perfectly defined upfront
Care deeply about the people you work with: customers and teammates
Balance empathy with structure and clarity
Think in systems, not just in individual accounts
Take ownership naturally and don’t wait to be told what to do
Can confidently communicate in German* and English
Want to help shape how Customer Success works as we grow 🚀
We thrive on teamwork. Go solo? Nah. At voize, the louder we work together, the bigger the impact for our customers.
*Since you will be working with German Speaking customers we do require C1+ level of German
🌱 Growing together - what you can expect at voize
We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
Become a co-creator of our success with stock options
Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
You decide when you work best, that means flexible working hours and a good hybrid set-up.
✨ Ready to talk? Apply now! 🚀
We're looking for entrepreneurs, growth marketers & start-up storytellers - who thrive in ambiguity and know how to capture the best content & stories. You're encouraged to apply even if your experience doesn't precisely match the job description.
Your skills and experience will stand out & set you apart - especially if your career has taken some extraordinary twists and turns. voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.
We're excited to hear from you!
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