Retention Specialist - Alabang
WNS Global Services Open · verified Sep 24, 2026 At a glance
Mid-level Retention Marketing role at WNS Global Services. Muntinlupa · full-time.
Pay not stated Retention Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Speak with customers professionally and resolve requests within process guidelines
- Listen closely to customer needs, then respond with empathy and practical support
- Help customers with retention-related concerns through clear, customer-focused communication
What you bring
- A college degree or the applicable secondary-school qualification described in the listing
- At least two years of experience in renewals, retention, or inside sales
- Working familiarity with CRM systems such as Salesforce or HubSpot
Who this fits
You’ll suit a customer-facing retention role if you are comfortable listening, showing empathy, and following defined processes. The job is onsite in Muntinlupa and requires shifting schedules. You must be able to start as soon as possible and provide education documents when joining or receiving an offer.
From the employer
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.
Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Communicate with customers in Professional Manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.
B2B Sales Specialist
- Must be a college graduate
- At least 2 years B2B sales or support experience
- Preferably with CRM background
Retention Specialist
- Must be a college graduate
- Must have at least 2 years experience in renewals, retention or inside sales
- Must be familiar with CRM tools (e.g., Salesforce, HubSpot)
Tech Customer Success Specialist
- Must be a college graduate
- Must have at least 2 years relevant experience
- Must have experience with customer success principles, SaaS business models and CS platforms
- Good customer service skills
- Willing to work onsite, and on shifting schedules
- Can start ASAP
Note: Applicants falling under new K-12 Curriculum should be graduates of senior high school, however under the old (before K-12) curriculum, high school graduates are welcome to apply. Education proofs should be submitted at the time of joining/offer.
Walk in at our Career Hub:
G/F Entrata Bldg., Civic Drive cor Corporate Ave., Filinvest, Alabang.
Monday to Friday | 9AM-4PM
Benefits and Company Perks:
• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves
• Annual appraisal
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