Technical Account Manager
WNS Global Services Open · verified Sep 24, 2026 At a glance
Mid-level Account Management role at WNS Global Services. Cape Town · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead IT project work for new client onboarding, including plans, timelines and stakeholder updates
- Coordinate IT resources, procurement and change requests against PMO and client deadlines
- Keep client IT relationships active as services move into business-as-usual operations
- Take charge of exceptional IT outages and coordinate rapid resolution with minimal downtime
- Prepare service-delivery reports for senior management and recommend process improvements
What you bring
- An IT qualification, unless you have more than five years of IT experience
- Strong communication skills for regular customer and stakeholder engagement
- ITIL V3 certification is desirable for the role
- A tertiary or management qualification would be useful
Who this fits
You’ll suit a manager-level role that combines client contact, IT operations coordination and project delivery. The position is onsite in Cape Town. You must be ready to work after hours or on weekends when client changes and UAT require coordination.
From the employer
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Tasks include but are not limited to:
• IT Project Management when onboarding new clients
• Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders
• Draw up project plans and timelines.
• IT Procurement
• Good communicator
• Organizing IT resources to meet PMO/Client timelines.
• Maintain relationship with client/client IT into BAU environment
• To collaborate with the I.T Managers and ensure the smooth running of their client’s IT Operations
• Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime.
• Draft reports on IT Service Delivery and present the data to the Senior Management Team
• Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences
• Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action
• Take ownership of Solution Design Document creation and maintenance into BAU. Regularly updating document’s when required
• Owning project/client change requests within IT environment
• Must be prepared to chase stakeholders for outstanding actions
• Must be able to work after hours/weekends when required, to co-ordinate client changes and UAT
- ITIL V3 Certified (Desirable)
- IT Qualification’s (Required unless over 5 years IT experience)
- Tertiary Qualification (Desirable)
- Management Qualification (Desirable)
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