Customer Success Associate, Large Law Firm
Wolters Kluwer Open · verified Sep 24, 2026 At a glance
Entry-level Customer Success role at Wolters Kluwer. Boston · full-time · $41,100–$68,900 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide new customers through onboarding and keep implementation timelines, goals, and budgets on track
- Resolve a wider mix of customer questions while serving as a troubleshooting resource
- Support renewals and identify opportunities to expand existing customer relationships
- Review customer engagement and performance data, recording updates and interactions in the CRM
- Train customers at an intermediate level and relay feedback to internal teams for service improvements
What you bring
- Clearer, stronger verbal and written communication for customer-facing work
- Problem-solving ability across a broader range of customer issues
- Basic analytical ability to interpret customer performance and engagement data
- Greater product or service understanding and more advanced CRM proficiency
- A customer-focused, collaborative approach that turns feedback into action
Who this fits
This junior role suits you if you want to support established law-firm clients across Boston and New York while building customer relationships. The position is hybrid and sits on the Northeast Team. You may need to attend an onsite interview, and interviews must be completed without AI tools or outside prompts.
From the employer
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
In this role on the Northeast Team, you will have the opportunity to support large, well-known law firms across Boston and New York while building strong relationships with established clients. You will serve as a trusted resource to repeat customers and help drive an exceptional client experience.
Responsibilities:
• Proactively support the onboarding process for new customers.
• Address and resolve a broader range of customer inquiries and issues.
• Assist with customer renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.
• Ensure implementation schedules, targets, and budgets are met.
• Collaborate with internal teams on customer feedback to improve products/services.
• Document detailed customer interactions and updates in CRM.
• Identify potential areas for service/product improvement based on customer feedback.
• Maintain and enhance strong client relationships.
Skills:
• Enhanced Communication: Improved verbal and written communication capabilities.
• Intermediate Problem-Solving: Ability to tackle a wider range of issues.
• Analytical Skills: Basic analytical skills to track and interpret customer data.
• Technical-Technical Proficiency: Stronger understanding of products/services.
• Advanced CRM: More proficient use of CRM tools for streamlined customer management.
• Customer Focus: Deepened empathy and focus on customer needs.
• Collaboration: Enhanced team collaboration and coordination.
• Feedback Implementation: Ability to implement customer feedback effectively.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.
Compensation:
$41,100.00 - $68,900.00 USDThis role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
