Key Account Manager
YouTrip Open · verified Sep 24, 2026 At a glance
Mid-level Account Management role at YouTrip. Petaling Jaya · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build trusted relationships across a portfolio of small and midsize business clients
- Increase platform engagement and transaction activity by understanding each account's goals
- Find retention, expansion, and growth opportunities throughout your assigned customer base
- Coordinate with Sales and Customer Support on onboarding and ongoing customer retention
- Share client feedback and account insights to inform product improvements and customer experience
What you bring
- Two to four years in B2B account management or customer support
- Clear written and spoken communication skills for building strong client relationships
- A proactive method for uncovering customer needs and account growth opportunities
- Self-direction and comfort solving problems in a fast-changing work setting
Who this fits
This suits a proactive account manager who can develop SMB relationships, spot expansion opportunities, and communicate customer needs clearly. You will work onsite in Petaling Jaya, Malaysia, in a manager-level role.
From the employer
We Are
YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.
Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific.
Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.
Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.
Job Description:
YouBiz is revolutionizing the way small and medium-sized businesses manage their operations and finance. Our cutting-edge platform streamlines everything from expense management to remittance, empowering entrepreneurs to focus on what they do best. With YouBiz, businesses can increase efficiency, reduce costs, and drive growth—all from a single, user-friendly interface.
YouBiz is rapidly becoming a leader in the SMB space, with thousands of customers experiencing increased productivity and profitability since joining our platform. Our team, composed of experts from top tech and financial companies, is passionate about delivering innovative solutions that meet the evolving needs of modern businesses.
You Will:
- Cultivate and strengthen relationships with a portfolio of SMB clients, understanding their unique goals and promoting deeper engagement with the YouBiz platform and driving their transaction volume.
- Drive customer retention, expansion, and overall growth by identifying opportunities within your book of business.
- Collaborate with Sales and Customer Support teams to ensure seamless onboarding for new customers and retention for existing customers.
- Provide customer feedback and valuable insights that shape YouBiz’s product roadmap and enhance the customer experience.
Requirements
You Are:
- 2 to 4 years of account management or support experience in a B2B environment.
- Strong verbal and written communication skills, with the ability to build rapport with clients.
- Proactive approach to identifying customer needs and growth opportunities across diverse accounts.
- Thrive in a fast-paced, evolving environment. Self-starter with a proactive approach to identifying and addressing challenges.
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