Assistant-Key Account Manager
A.P. Moller - Maersk Open · verified Sep 24, 2026 At a glance
Mid-level Account Management role at A.P. Moller - Maersk. INFKN02 - Farukh Nagar - Farukhnagar · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for assigned key accounts, protecting retention and pursuing account growth
- Review customer business metrics regularly and identify practical opportunities to improve the account
- Oversee warehouse service delivery, including operational SLAs, financials, P&L, and growth planning
- Track warehouse performance across daily, weekly, and monthly reporting cycles, then present reviews with actions
- Coordinate with Legal, Finance, IT, and Operations to resolve issues and deliver process improvements
What you bring
- Three to six years in warehouse operations or logistics-focused account management
- Experience handling enterprise customers within 3PL, e-commerce, or warehousing settings
- Working knowledge of warehouse workflows, WMS tools, and inventory control practices
- Strong customer communication, negotiation, and issue-solving ability
Who this fits
You’ll suit a customer-facing operator who can connect account management with warehouse execution and operational improvement. The role is based at Horizon Industrial Park on the Farrukhnagar-Jhajjar road in Haryana, India.
From the employer
Job Title: Assistant-Key Account Manager
Location: Horizon Industrial Park - Block BG Maersk -Farrukhnagar- Jhajjar road Pincode - 122506
Job Summary:
We are looking for a proactive and operationally strong Assistant- Key Account Manager (KAM) to manage customer relationships and ensure smooth warehouse operations. The KAM will act as the primary point of contact for key customers, responsible for service delivery, operational performance, inventory accuracy, and process improvements within warehouse facilities. This role is ideal for someone with a strong background in logistics, warehousing, and customer management.
Key Responsibilities:
Client Relationship Management:
- Act as the single point of contact for assigned key accounts.
- Making sure of the account retention and the further growth.
- Conduct regular reviews and work on the scope of improvement of the business matrices.
Warehouse Operations Oversight:
- Monitor KPIs such as operational SLA, financials, PnL, growth planning.
- Resolve issues promptly, ensuring minimal disruption to client services.
Performance Monitoring & Reporting:
- Track and report operational performance metrics on a daily/weekly/monthly basis.
- Work with internal teams to implement continuous improvement initiatives.
- Prepare and present business reviews with insights and action plans.
Cross-functional Collaboration:
- Work closely with internal/support departments such as Legal, Finance, IT, and Operations.
Key Requirements:
- 3–6 years of experience in warehouse operations or logistics account management.
- Experience managing enterprise clients in a 3PL, e-commerce, or warehousing environment.
- Strong understanding of warehouse processes, WMS systems, and inventory controls.
- Excellent communication, negotiation, and customer-facing skills.
- Problem-solving mindset with a focus on operational excellence.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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