Customer Success Scientist

ATUM atum.bio Open · verified Sep 24, 2026

Newark Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at ATUM. Newark · full-time · $110,000–$140,000 base.

SalaryStated by ATUM

$110,000 – $140,000

Base salary for this role, in USD per year, as published in the posting.

RoleCustomer Success

SeniorityMid-level

LocationNewark

EmploymentFull-time

Base pay$110,000–$140,000

PostedAug 18, 2026 · 5w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Translate research needs into gene synthesis or protein expression quotes and sales orders
Enter orders across internal systems and keep customers updated on fulfillment progress
Answer technical questions on Gene Synthesis and Protein Production, including lightningHEK, Lock-In, and discoCHO
Run consultative sessions, support BD sales efforts, and help pursue revenue targets
Track milestones, CRM activity, and project updates for internal and external stakeholders

What you bring

A bachelor’s degree in life science, bioengineering, bioinformatics, or a closely related discipline
At least two years in life science sales, customer success, technical support, or technical project work
Molecular biology experience with familiarity in cloning, cell growth, protein expression, and antibody structure
Working ability with LIMS, HubSpot or another CRM, Excel, and project management tools
Strong organization and communication skills for balancing customer needs with engineering deadlines

Who this fits

You’ll suit a customer-facing scientist who can connect technical discussions with quoting, order management, and project delivery. The role is based in Newark and calls for coordination with scientists, engineers, BD teams, and customers. A field sales background is preferred, while the stated compensation is $110,000 to $140,000 in base salary.

From the employer

ATUM is a leader in cell line development, gene synthesis, and protein engineering. We are seeking a highly motivated, Customer Success Scientist to join our team.

Job Summary:
As a Customer Success Scientist, you will serve as the crucial linchpin connecting our clients with our internal commercial and scientific operations. Leveraging your technical expertise, you will champion a seamless, end-to-end customer experience—guiding clients from their initial technical inquiries and precise quoting through to successful project fulfillment.

Responsibilities:

Technical Quoting & Order Management: Gather and verify customer requirements to accurately determine the optimal gene synthesis or protein expression solutions for their specific research needs. Design and create accurate quotation offers and sales order records utilizing internal systems.
Order Fulfillment: Manage order entry and collate information across multiple applications to provide proactive order status updates. Ensure order acceptance and fulfillment processes strictly adhere to commercial agreements.
Technical Support: Act as the subject matter expert (SME) for Gene Synthesis and Protein Production projects (including platforms like lightningHEK, Lock-In, and discoCHO) to respond to customer inquiries. Plan and facilitate consultative sessions for assigned accounts.
Business Development Collaboration: Work closely with the technical Business Development (BD) teams to support customer discussions, execute sales strategies, and help achieve quarterly and annual revenue targets.
CRM Management: Maintain highly accurate records of customer interactions, detailed notes, and sales opportunities within LIMS and HubSpot (or current CRM).
Cross-Functional Coordination: Ensure project milestones are defined, tracked, and met on time.
Technical Reporting: Track and report on status with updates to internal and external stakeholders.

Qualifications:

Education: Bachelor’s degree in a life science (biology, biochemistry, chemistry), Bioengineering, Bioinformatics, or a closely related field.

Industry Experience:

2+ years of experience in life science sales, customer success, or technical support (pharma or biotech services field preferred).
OR 2+ years of experience in technical project management, bioinformatics engineering, or leading cross-functional projects.
Bonus: Previous experience in a customer-facing field sales role is strongly preferred.

Technical Skills:

Experience in Molecular Biology. An understanding of the basics of molecular cloning, bacterial and mammalian cell growth, protein expression, and antibody structure and function is highly desired for this position.
Proficiency with LIMS, HubSpot (or a similar CRM), Excel, and aptitude for mastering quotation/order management software.
Working knowledge of project management tools

Core Competencies:

Demonstrated ability to consistently manage multiple priorities, balancing external customer demands with internal engineering deadlines.
High attention to detail and exceptional organizational capabilities.
Ability to communicate effectively (strong oral and written skills) with both internal technical stakeholders (engineers/scientists) and external customers.
Demonstrated ability to maintain a high standard of courtesy, cooperation, and professionalism in all interactions with teammates and clients.

Why ATUM?

Innovative Environment: Be at the forefront of the next-gen biotech revolution in Quantitative Biology.
Culture of Excellence: Enjoy a collaborative, hands-on atmosphere with mentorship and rapid professional growth opportunities.
Perks & Benefits: Free daily catered lunch, comprehensive health benefits, PTO, and a 401(k) with a Safe Harbor plan.
Compensation Range: $110,000 – $140,000 base salary (commensurate with experience).