Cloud Customer Success Manager - PR
Remote Worldwide Full-time Manager Customer Success
At a glance
Mid-level Customer Success role at Blue Mantis. Remote · full-time.
In listing
RoleCustomer Success
SeniorityManager
LocationWorldwide
WorkplaceRemote
EmploymentFull-time
PostedJul 1, 2026 · 2mo ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead customer reviews around cloud usage and surface ways to reduce costs
- Coordinate CSP operations with peers and managers while keeping work scalable
- Move customer, company, and vendor tickets from escalation through resolution
- Keep post-sale customers engaged as their trusted advisor for one to two years
- Document procedures, checklists, policies, KPIs, and SLAs for compliant cloud delivery
What you bring
- Background in customer success, consulting, business development, business analysis, or comparable work
- A business or technology bachelor’s degree, with graduate study welcomed
- FinOps Practitioner certification, or willingness to earn it
- Cloud billing and licensing experience, plus AWS Management Console or Azure Portal exposure, or willingness to learn
- Strong process improvement, problem-solving, prioritization, mentoring, presentation, and customer communication skills
Who this fits
You’ll suit a customer-focused manager role that combines cloud operations, cost optimization, escalations, and post-sale relationship ownership. The work requires communication with customers and colleagues across technical levels, along with the judgment to balance competing demands. This requisition supports current or future hiring, so the timing of an opening may vary.
From the employer
This requisition has been created to support ongoing and future hiring initiatives within Blue Mantis. While all applications will be reviewed, this posting may not align with an immediate opening. Candidates who meet our qualifications will be considered for future opportunities as they become available.
We are seeking an experienced Cloud Customer Success Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program. The successful candidate will be conversant on cloud billing & licensing models and capable of resolving complex customer requests or complaints. They will be expected to apply best practice processes/procedures associated with onboarding, provisioning, tools, reporting and escalations to ensure delighted clients.
Our CSP practice has experienced multiple years of double-digit growth. Central to our practice is an industry leading positive customer experience. The Customer Success Manager is charged with helping to ensure that our customer experience remains positive and that the practice is scalable and sustainable. Their key responsibilities include, but are not limited to:
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.
We are seeking an experienced Cloud Customer Success Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program. The successful candidate will be conversant on cloud billing & licensing models and capable of resolving complex customer requests or complaints. They will be expected to apply best practice processes/procedures associated with onboarding, provisioning, tools, reporting and escalations to ensure delighted clients.
Our CSP practice has experienced multiple years of double-digit growth. Central to our practice is an industry leading positive customer experience. The Customer Success Manager is charged with helping to ensure that our customer experience remains positive and that the practice is scalable and sustainable. Their key responsibilities include, but are not limited to:
- Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities.
- Collaborate with peers and managers to steer our CSP operations.
- Act as liaison between customer, company and 3rd party vendors, managing/escalating tickets and tasks from report to resolution.
- Build and maintain a trusted advisor relationship with our customers.
- Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources.
- Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction.
- Own the post-sales relationship
- (1-2 years) Customer Success Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program.
- Experience as a Customer Success Manager, Consultant, Business Development Representative, Business Analyst or similar role.
- Either possess or be willing to obtain FinOps Practitioner Certification.
- BS Degree in Business or a Technology related field; graduate degree appreciated.
- Experience optimizing workflows and implementing process improvement.
- Technical and business problem-solving skills and judgement.
- Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels.
- Ability to prioritize and manage competing demands.
- Experience working with Clients on business solutions.
- Either possess one year of prior experience with public cloud billing and licensing models or be willing to learn.
- Either possess one year of prior experience in the AWS Management Console and Azure Portal or similar Cloud Portals or be willing to learn.
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.
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