Senior Account Manager

Bosta bosta.co Open · verified Sep 25, 2026

On-site Cairo Full-time Senior Account Management

At a glance

Senior Account Management role at Bosta. Cairo · full-time.

Pay not stated

RoleAccount Management

SenioritySenior

LocationCairo

WorkplaceOn-site

EmploymentFull-time

PostedSep 15, 2026 · 10d ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Manage a portfolio of major clients while strengthening relationships and protecting retention
Serve as the day-to-day contact through email, calls, presentations, screen sharing, and meetings
Guide solution delivery around each client’s goals, then share initiative progress with stakeholders
Track account goals and usage patterns, using findings to support client satisfaction
Work with Sales to onboard new clients and connect customer needs with internal teams

What you bring

At least three years in customer success, account management, or business development
Shipping experience is especially valued for this role
You can communicate, present, and influence effectively with executive and C-level stakeholders
You can juggle competing priorities while maintaining detail, deadlines, and strong client service

Who this fits

This role suits a senior customer-facing professional who builds trusted relationships and turns client needs into practical solutions. You’ll work onsite in Cairo and collaborate with Commercial, Sales, and internal teams. PipeDrive experience is a plus.

From the employer

The Role! This is the ideal role for someone with B2B customer success experience. You’ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful. As a Senior Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of our clients.

Job Requirements

Be the primary point of contact and build long-term relationships with clients.
Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
Develop a trusted advisor relationship with key accounts, client stakeholders.
Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics/goals.
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze customer’s usage of our service.
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
Liaise between the customer and internal teams.

Job Qualifications

(3+) years experience in customer success, account management , or business development, experience in the shipping field is the most preferred.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
Experience in delivering client-focused solutions based on client needs
Proven ability to manage multiple tasks at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Ability to prioritize among competing tasks.
Critical thinking and problem-solving skills.
Excellent time management skills.
Keen attention to detail and adherence to deadlines.
Experience with PipeDrive is a plus.