Customer Success Manager
At a glance
Mid-level Customer Success role at CGM. Remote, United States of America · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide post-sale relationships for RCM customers, strengthening product engagement, retention, and account growth
- Act as the main advisor for providers and C-suite contacts across multiple customer specialties
- Bring together practice management, sales, IT, accounting, administration, compliance, and consulting resources
- Lead customer reviews covering receivables goals, payer trends, business plans, and physician revenue expectations
- Track revenue-cycle KPIs, improve performance, and conduct or coordinate recurring billing audits
What you bring
- At least eight years in strategic account executive or management work, with healthcare or payer experience
- A record of growing and retaining customers as a strategic account manager or consultant
- Confidence building executive relationships and leading senior-level presentations and meetings
- Strong written and verbal communication, customer care, diplomacy, and composure under pressure
- Working ability with Microsoft Outlook, Word, PowerPoint, and Excel
Who this fits
You’ll suit this role if you can advise healthcare customers at executive level while managing revenue-cycle performance across several accounts. It is a remote, full-time position for someone working from the United States. The posting asks applicants to include salary expectations and their earliest available start date.
From the employer
Create the future of e-health together with us by becoming a Customer Success Manager
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
Responsible for post-sale interaction with customers to maximize engagement/retention and assist customers in the use of eMDs products and/or services by increasing market share.
Serve as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership.
Ensure coordination of resources by identifying support services needed by customers from other areas of eMDs, including practice management, sales, information technology, accounting, administration, compliance, consulting services. Works with management in each of these areas to ensure delivery of services needed.
Conduct regular customer meetings as defined by leadership to establish mutual goals and review accounts receivable targets and performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectations.
Perform and/or facilitate periodic billing audits for assigned customers.
Manage, monitor, and drive improvements in all KPI’s and the revenue cycle for multiple RCM customers.
Your Qualification:
Minimum of 8 years of strategic account executive and/or management experience, healthcare and/or payor experience required.
A proven record as a strategic account manager/consultant with demonstrated success in customer growth and retention.
Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations.
Excellent communication and customer care skills – written and verbal. Diplomacy, tact, and poise under pressure.
Solid business development, leadership, administrative and organizational skills - accuracy, attention to detail, ability to multitask and prioritize.
Computer skills required using Microsoft Outlook, Word, PowerPoint and Excel.
What you can expect from us:
Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
Security: We offer a secure workplace in a crisis-proof market.
All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
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