Account Manager
City Wide Facility Solutions Open · verified Sep 25, 2026 At a glance
Mid-level Account Management role at City Wide Facility Solutions. Cedar Park · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage a local portfolio of more than fifty commercial accounts and protect service quality
- Visit facilities regularly to inspect work, review service, and capture account activity in the CRM
- Coordinate subcontractor crews while addressing customer problems and service concerns quickly
- Find and sell added services such as floor care, carpet cleaning, windows, and pressure washing
- Keep account relationships strong by improving satisfaction, retaining clients, and expanding business
What you bring
- At least two years managing outside B2B accounts, preferably in building maintenance or facility services
- At least two years retaining clients against goals and measurable performance targets
- Strong organization, detail control, communication, and follow-through on commitments
- Working ability with Microsoft Office and CRM databases
- A valid ability to travel daily to local customer sites
Who this fits
You’ll fit this role if you’re comfortable owning a territory, handling many client relationships, and combining service operations with account growth. Route-based backgrounds in uniform services, pest control, facility services, janitorial work, or commercial service routes translate directly. The position is based onsite in Cedar Park and requires daily travel to nearby client locations.
From the employer
Facility Solutions Manager (FSM):
City Wide Facility Solutions is seeking a highly organized relationship manager to oversee a portfolio of commercial clients across the Austin area.
This role is ideal for someone with route-based service experience who is used to managing multiple customers, solving problems quickly, and growing business within existing accounts.
Professionals who have succeeded in roles with companies like Cintas, Aramark, UniFirst, Terminix, Ecolab, or similar route-service organizations often transition very well into this position.
What you will do...
- You will manage a territory of commercial accounts, ensure excellent service while identifying opportunities to grow the relationship.
- Responsibilities include:
- Manage relationships with 50+ commercial clients
• Conduct regular facility inspections and service reviews
• Coordinate service delivery with subcontractor crews
• Quickly resolve service issues and customer concerns
• Identify and sell additional services (floor care, carpet cleaning, window cleaning, pressure washing, etc.)
• Maintain client visit notes and account activity in CRM
• Ensure consistent service quality and customer satisfaction - This role is a mix of operations management, customer service, and account growth.
The Type of Person Who Thrives Here
The best Facility Solutions Managers typically come from route-based service industries and are comfortable owning a territory.
You may be a strong fit if you:
• Have route or territory management experience
• Are comfortable managing many client relationships simultaneously
• Enjoy solving problems and improving service performance
• Are organized and proactive with scheduling and follow-up
• Can balance customer service with sales opportunities
• Take pride in retaining and growing client relationships
Requirements
- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
- 2+ years track record of success in a client retention role, with goals and metrics to support.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily basis to client locations locally.
- Experience in industries such as:
- Uniform services (Cintas, UniFirst, Aramark)
- Pest control (Terminix, Orkin, etc.)
- Facility services or janitorial
- Equipment or supply service routes
- Commercial service account management
Benefits
City Wide Facility Solutions offers competitive compensation and benefits, including:
- Health/Dental/Vision insurance,
- 401k - 4% company match,
- Vehicle reimbursement
- Expense/entertainment account
- Company issued laptop and iPhone
- Mentorship by company leadership
About City Wide Facility Solutions
City Wide is the largest management company in the building maintenance industry, helping businesses outsource over 20 different facility services. Our mission is to simplify facility management for our clients while delivering consistent, high-quality service.
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