Account Manager
City Wide Facility Solutions Open · verified Sep 25, 2026 At a glance
Mid-level Account Management role at City Wide Facility Solutions. Charlotte · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build trusted client relationships and serve as their primary contact for questions, expectations, and satisfaction
- Inspect service quality regularly, collect feedback, and address issues affecting client experience
- Identify ways to add services within current accounts by presenting available facility solutions
- Coordinate with operations staff and contractors to keep client agreements fulfilled
What you bring
- At least two years in account management or customer service, preferably serving business clients
- A track record of maintaining client relationships with a proactive, customer-focused approach
- Clear written and verbal communication for confident interactions with clients and colleagues
- Working knowledge of Microsoft Office programs and experience with CRM tools
- Strong organization and multitasking skills for a fast-moving work setting
Who this fits
This role suits a relationship-focused account manager who enjoys client contact, service inspections, account expansion, and coordination with operations and contractors. You’ll work onsite in Charlotte and collaborate as part of a team.
From the employer
Join Our Team and Transform Facilities!
Are you passionate about providing excellent service and building lasting relationships? Do you thrive in a dynamic environment where you can make a real impact? If so, City Wide Facility Solutions is the perfect place for you! We are on the lookout for an enthusiastic Account Manager to join our vibrant team and help us deliver top-notch facility solutions to our valued clients.
What You’ll Do:
- Build Relationships: Foster strong, lasting relationships with clients, ensuring their needs are understood and met with precision. Your friendly demeanor and professional approach will shine here!
- Client Success: Act as the main point of contact for our clients, addressing their inquiries, managing expectations, and ensuring high levels of satisfaction.
- Performance Monitoring: Regularly assess the quality of service delivery through detailed inspections and feedback channels, always striving for excellence.
- Drive Growth: Look for opportunities to expand services within existing accounts, showcasing the full range of solutions City Wide has to offer.
- Collaborate: Work closely with our operations team and contractors to ensure that contracts are fulfilled and that our clients are thrilled with our services!
Why City Wide? We believe in nurturing talent and offering opportunities for career growth. At City Wide, you’ll be part of a supportive team that champions creativity, innovation, and proactive problem-solving. We’re about creating an engaging culture where everyone can excel.
Requirements
What We’re Looking For:
- 2+ years of experience in account management or customer service, particularly in a B2B environment.
- Proven ability to build and maintain client relationships with a proactive, customer-centric attitude.
- Strong communication skills, both verbal and written, that allow you to interact confidently with clients and team members.
- A team player who collaborates well with others and contributes to a fun, energetic work environment.
- Detail-oriented, with excellent organizational skills and the ability to multitask in a fast-paced setting.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems.
If you’re ready to roll up your sleeves and dive into an exciting opportunity with City Wide Facility Solutions, we can’t wait to hear from you!
Benefits
City Wide Facility Solutions offers a competitive compensation and benefits, including medical, dental, vision and PTO.
More on City Wide...
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com
City Wide is an Equal Opportunity Employer.
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