Account Manager
City Wide Facility Solutions Open · verified Sep 25, 2026 At a glance
Mid-level Account Management role at City Wide Facility Solutions. Lexington · full-time.
In listing
Growth Roles summary, based on the employer's posting.
What you'll do
- Act as the main contact for assigned commercial facility clients and keep communication moving
- Inspect sites, resolve service problems, and monitor whether maintenance work meets quality expectations
- Build durable client and contractor relationships through reliable follow-through and regular updates
- Spot expansion opportunities, propose services, and handle related pricing and logistical details
- Use the CRM to record inspections, maintain client information, and direct field work efficiently
What you bring
- Three to five years in facilities, route-based account management, or B2B service leadership
- A high school diploma is required, while a bachelor's degree is preferred
- A valid driver's license, clean driving history, and readiness for extensive time on the road
- Strong communication skills for keeping both clients and contractors informed and aligned
Who this fits
This role suits an organized, accountable problem solver who can manage several active service issues and work independently in the field. You'll meet clients, coordinate contractors, and work with Account Compliance Managers on after-hours delivery. The job is onsite in Lexington and requires driving between accounts.
From the employer
Not Your Typical Account Manager—You’re the Face of Service
You’re not just someone who checks the boxes — you’re the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we’re looking for a Facility Solutions Manager (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services.
This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.
What You’ll Be Doing:
- Serve as the primary point of contact for an assigned group of commercial facility clients.
- Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
- Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
- Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
- Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
- Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
- Use our CRM system to document inspections, manage client data, and route field activities efficiently.
What We’re Looking For:
- 3–5 years of experience in facilities, route-based account management, or B2B service leadership.
- Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.
- Natural problem-solving instincts and the ability to juggle multiple moving parts.
- High level of accountability and organization — you own your outcomes.
- High school diploma required; Bachelor’s degree preferred.
- Valid driver’s license, clean driving record, and road warrior mentality.
Why City Wide?
We’re not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.
What You’ll Gain:
- Competitive compensation with strong uncapped commission.
- Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
- Free dry cleaning included — a small perk that makes a big difference.
- Daily visibility and collaboration with senior leadership — your voice matters.
- Real room to advance
COMPENSATION
Base Salary, Uncapped Commission, Mileage Reimbursement ($0.70/mile)
Total Year 1: $80,000-$90,000
Total After Year 1: $100,000+
If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!
City Wide is an Equal Opportunity Employer.
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