Junior Renewals Specialist
At a glance
Entry-level Account Management role at Clio. Bogotá · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage assigned customer renewals by tracking dates, contacting clients, and following established procedures
- Create quotes and contract changes with AI tools, then check every detail before sending
- Keep customer and renewal records current in the CRM, including HubSpot, Salesforce, or similar systems
- Handle routine questions, flag cancellation risks, and route complex cases or expansion opportunities
- Work with Sales, Customer Success, and Finance to improve renewal processes
What you bring
- A degree in business, marketing, communications, finance, law, or a related field
- Up to two years in customer service, sales, Customer Success, renewals, or account management
- Basic CRM familiarity plus interest or experience using artificial intelligence at work
- Native Spanish, English at intermediate-advanced level, and strong written and verbal communication
- Strong organization, detail focus, prioritization, and judgment when assessing renewal risks
Who this fits
This junior role suits someone beginning or strengthening a commercial career in Colombia, with a Bogotá-based hybrid schedule from Monday through Friday, 8:00 a.m. to 5:00 p.m. You’ll work in Spanish and English, use AI tools such as Vincent with human validation, and coordinate with international, multidisciplinary teams.
From the employer
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
En Clio ayudamos a los equipos legales de Latinoamérica a trabajar de forma más inteligente con IA. Buscamos un Junior Renewals Specialist para unirse a nuestro equipo en Colombia.
En este rol serás responsable de gestionar el ciclo de renovaciones de una cartera de clientes, haciendo seguimiento a las fechas de renovación, manteniendo una comunicación oportuna con los clientes, preparando cotizaciones y actualizando la información en el CRM. Trabajarás utilizando herramientas de inteligencia artificial, incluyendo Vincent, como parte de tu día a día, siempre validando la información antes de compartirla con los clientes.
Esta es una excelente oportunidad para iniciar o fortalecer tu carrera comercial en una compañía global de tecnología.
¿Qué harás?
Gestionar el ciclo de renovación de una cartera de clientes asignada siguiendo los procesos y lineamientos establecidos.
Realizar seguimiento a las fechas de renovación y contactar a los clientes de manera oportuna.
Preparar cotizaciones y actualizaciones de contratos utilizando herramientas de IA, asegurando la revisión y validación de toda la información.
Mantener actualizada la información de clientes y renovaciones en el CRM.
Atender consultas rutinarias de clientes e identificar oportunamente posibles riesgos de renovación o cancelación.
Escalar casos complejos y canalizar oportunidades de venta adicional (upselling) o venta cruzada (cross-selling) hacia los equipos correspondientes.
Colaborar con los equipos de Ventas, Customer Success y Finanzas para optimizar los procesos de renovación.
¿Qué buscamos?
Título profesional en Administración de Empresas, Mercadeo, Comunicaciones, Finanzas, Derecho o carreras afines.
Entre 0 y 2 años de experiencia en cargos de atención al cliente, ventas, Customer Success, renovaciones o gestión de cuentas.
Conocimiento básico de herramientas CRM (HubSpot, Salesforce o similares).
Experiencia o interés en utilizar herramientas de inteligencia artificial como pExperiencia o interés en utilizar herramientas de inteligencia artificial en el trabajo diario.arte del trabajo diario.
Excelentes habilidades de comunicación verbal y escrita.
Organización, atención al detalle y capacidad para gestionar múltiples prioridades.
Capacidad analítica para identificar riesgos de renovación y priorizar actividades.
Español nativo e inglés intermedio-avanzado (nivel B2 o superior).
Condiciones laborales
Tipo de contrato: Indefinido
Salario: A convenir.
Modalidad: Híbrida.
Horario: lunes a viernes, de 8:00 a. m. a 5:00 p. m.
¿Por qué unirte a Clio?
Formar parte de una compañía global que está transformando la industria legal mediante la inteligencia artificial.
Trabajar en un entorno innovador donde la IA hace parte de la forma de trabajar.
Colaborar con equipos internacionales y multidisciplinarios.
Desarrollar tu carrera en una empresa de tecnología con oportunidades de crecimiento y aprendizaje continuo.
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive and equitable salary
Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.
*It does not apply to medical leave, maternity/paternity leave, or bereavement leave.
Eligible employees may request a one-time, non-salary allowance of COP 550,000 to improve their home desk/ergonomic chair.
Eligible employees receive a non-salary telework allowance of COP 130,000 per month.
Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond
Please note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee's location.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through official @clio.com email addresses.
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