Ecommerce Key Account Manager
At a glance
Mid-level Ecommerce Marketing role at Continental. Shanghai · full-time.
Pay not stated Ecommerce Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Build ecommerce strategies, sales programs, and B2B2C operating models for assigned platforms
- Run orders, shipping, billing, forecasts, complaints, reconciliations, and rebates for platform accounts
- Create recurring and milestone reports that turn business insights into stakeholder decisions
- Own trading plans, promotional calendars, and ecommerce projects tied to key campaigns
- Set team goals, coach junior colleagues, review performance, and strengthen cross-functional cooperation
What you bring
- A college degree or equivalent, ideally in marketing, commerce, or engineering
- Experience running ecommerce stores and conducting platform business
- Retail operations process experience plus strong work with external customers and vendors
- Good English communication and experience working as part of a team
Who this fits
This role suits someone who can manage ecommerce platforms, customer operations, trading activity, reporting, and team performance. You’ll work with other channels and functions while balancing platform relationships and business targets. The position is onsite in Shanghai.
From the employer
德国马牌轮胎自 1871 年成立以来，一直以不断创造前沿科技和高端品质体验完美结合的轮胎产品享誉全球。作为全球最大的轮胎制造商之一，德国马牌轮胎始终致力于为消费者提供更安全、智能、可持续的驾乘体验。2025年，德国马牌轮胎在全球54个国家拥有约78,000名员工，并创造出197亿欧元的销售额。
2006年，德国马牌轮胎乘用车与轻卡车胎业务正式进入中国市场，并迅速以其精湛的德国工艺和值得信赖的品质独树一帜。德国马牌轮胎的零售网络遍布全国，凭借安全与领先的德国科技，德国马牌轮胎为合作伙伴创造价值，为消费者带来卓越的驾乘体验。
*大陆马牌轮胎在中国市场以德国马牌注册并著称
[Job Description]
B2B2C strategy
▪ Plan and execute effective eCommerce strategies
▪ Proceed and implement sales programs designed to improve sales volume achievement
▪ Proceed and implement the eBusiness model
▪ Deploy industry best practices by integrating and driving sales to responsible eCommerce platforms
Account Management
▪ Daily operation of order, shipping, billing to optimize customer operation experience.
▪ Collaborative forecasting
▪ Customer complaint
▪ Ensure correct reconciliation and rebate calculation and related financial figures
▪ Work as strategic partner to ensure the sales volume achievement cross responsible eCommerce platforms
▪ Maintain and develop close relationship with responsible eCommerce platforms
Reporting
▪ Create impactful reporting and work with key stakeholders to ensure the insights drive action and better decision making
▪ Regular monthly and milestone reporting, following the defined timing, content, and quality requirements.
▪ Follow the company standard reporting requirement to provide inputs on time with right quality.
Project Management
▪ Build high-effective relationship with responsible EC platforms and be familiar with the platform operation mode and be sensitive to business intelligence of industry/platform/competitors.
▪ Responsible of trading plans and promotional calendar for B2B2C - linked to campaign calendar and focusing on key events and trading periods.
▪ Be able to lead and execute eCommerce project/initiatives to secure the achievement of company target
▪ Be able to inspire cooperation and coach the junior team members to achieve the business goal
▪ Any ad hoc project assigned by management team
Team Management
▪ Set clear vision and goals for the team to ensure target achievement
▪ Engaging and motivating the team to achieve a high involvement in the day-to-day operations
▪ Team developing & regular performance review
Collaboration
▪ Balance the development with other channels
▪ Encourage the cooperation with multifunction
Others
▪ Other ad hoc tasks assigned by supervisor
▪ Other Project initiation and implementation
[Job Description]
B2B2C strategy
▪ Plan and execute effective eCommerce strategies
▪ Proceed and implement sales programs designed to improve sales volume achievement
▪ Proceed and implement the eBusiness model
▪ Deploy industry best practices by integrating and driving sales to responsible eCommerce platforms
Account Management
▪ Daily operation of order, shipping, billing to optimize customer operation experience.
▪ Collaborative forecasting
▪ Customer complaint
▪ Ensure correct reconciliation and rebate calculation and related financial figures
▪ Work as strategic partner to ensure the sales volume achievement cross responsible eCommerce platforms
▪ Maintain and develop close relationship with responsible eCommerce platforms
Reporting
▪ Create impactful reporting and work with key stakeholders to ensure the insights drive action and better decision making
▪ Regular monthly and milestone reporting, following the defined timing, content, and quality requirements.
▪ Follow the company standard reporting requirement to provide inputs on time with right quality.
Project Management
▪ Build high-effective relationship with responsible EC platforms and be familiar with the platform operation mode and be sensitive to business intelligence of industry/platform/competitors.
▪ Responsible of trading plans and promotional calendar for B2B2C - linked to campaign calendar and focusing on key events and trading periods.
▪ Be able to lead and execute eCommerce project/initiatives to secure the achievement of company target
▪ Be able to inspire cooperation and coach the junior team members to achieve the business goal
▪ Any ad hoc project assigned by management team
Team Management
▪ Set clear vision and goals for the team to ensure target achievement
▪ Engaging and motivating the team to achieve a high involvement in the day-to-day operations
▪ Team developing & regular performance review
Collaboration
▪ Balance the development with other channels
▪ Encourage the cooperation with multifunction
Others
▪ Other ad hoc tasks assigned by supervisor
▪ Other Project initiation and implementation
▪ College degree or equivalent preferably marketing or commercial or Engineering background
▪ Good in English and communication
▪ Experience in managing EC stores and conducting business
▪ 5 years working experience on channel & e-business with multi-national company is a plus, within Auto industry is a plus
▪ Vendor management experience with advanced supply chain management knowledge is a plus
▪ Process experience of retail operation
▪ Advanced experience in cooperation with external customers and vendors
▪ Team working experience
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