Customer Success Manager
At a glance
Mid-level Customer Success role at DBeaver. Remote, United States.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide customers toward renewals while finding account expansion opportunities
- Build relationships with decision-makers and connect customer needs to suitable solutions
- Track retention, expansion revenue, and churn through relationship management and deal execution
- Lead onboarding, recurring check-ins, and Quarterly Business Reviews after implementation
- Work with technical support on customer issues and use feedback to improve satisfaction and product direction
What you bring
- At least two years in customer success or account management, including renewals or upselling, QBRs, and feedback collection
- A record of developing and maintaining strong customer relationships
- Comfort with sales work such as negotiation, closing, and deal management
- Experience using CRM platforms plus clear communication, presentation, and interpersonal skills
Who this fits
You’ll suit this role if you combine customer success with account management and can proactively pursue renewals, expansions, and stronger customer outcomes. The job is fully remote within the United States, with Eastern or Central time zones preferred or willingness to work early mornings. Experience with DBMS, database products, developer tools, open-source technology sales, or HubSpot can strengthen your fit.
From the employer
At DBeaver, our team has a shared vision to integrate data into the routines and decision-making process of every individual. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels innovation within.
Today, DBeaver is the leading provider of cross-platform enterprise data and database software, and we're seeking a Customer Success Manager to join our team. As a Customer Success Manager at DBeaver, you will play a critical role in ensuring our customers’ success and driving long-term growth through renewals and expansions. This role is a unique blend of traditional customer success and account management, requiring a proactive and results-oriented approach.
Location: This role will be based remotely in the United States, ideally based in Eastern or Central time zones to align with our global CSM team (or open to early morning hours).
What You’ll Do:
- Proactively engage customers to ensure timely renewals and identify opportunities for expansion.
- Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals.
- Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing.
- Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc.
- Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues.
- Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience.
What You Bring:
- 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback.
- Strong background in building and nurturing customer relationships.
- Familiarity with sales processes, including negotiating, closing, and managing deals.
- A proactive approach to identifying customer needs and providing tailored solutions.
- Excellent communication, interpersonal, and presentation skills.
- Experience with CRM systems
Bonus Skills:
- Experience working with database management systems (DBMS), database-related products, or developer-focused products
- Background in open-source technology sales or engagement.
- Experience with Hubspot is a plus
*Skills Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box. In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts. If you're a quick learner with the drive to succeed, we encourage you to apply.
About DBeaver:
DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Our mission is to make it possible for all kinds of people and organizations to leverage all kinds of data.
We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.
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