Communications Officer
At a glance
Mid-level Communications role at Dickinson. Carlisle · full-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle emergency and routine calls, assess priority, and relay useful details to officers and supervisors
- Operate police radios, alarms, cameras, and dispatch tools while sending emergency personnel where needed
- Record officer locations, activity, service requests, responses, calls, transmissions, and equipment issues accurately
- Help visitors with complaints, directions, lost property, bicycle registration, parking decals, and general information
- Support daily operations by maintaining dispatch equipment, fleet reservations, vehicle keys, and related records
What you bring
- A high school diploma or GED is required for the role
- Knowledge of police terminology, Pennsylvania criminal and civil law, campus geography, and applicable College procedures
- You can handle sensitive information discreetly while using tact with callers, visitors, and campus community members
Who this fits
This role suits someone who can coordinate public safety communications, keep detailed records, and respond calmly to varied requests. You will work in Carlisle, supporting campus police and other emergency personnel through the Communications Center.
From the employer
About Dickinson
Dickinson College is a premier four-year residential liberal arts institution chartered in 1783 and widely recognized as a leader in global and sustainability education. Dickinson College is located in Carlisle, named a “most livable city” by Forbes and is minutes from the state capital of Harrisburg. The campus is connected to a vibrant downtown that offers eclectic dining, shopping and entertainment options. Within a two-hour drive are Philadelphia, Baltimore and Washington, D.C.; New York City is three hours away.
Dickinson College offers full-time employees a broad range of benefits, including a comprehensive medical insurance plan, life insurance, flexible spending accounts, generous time off, parental leave, homebuyer assistance, and tuition benefits for eligible employees and dependent children under the age of 24. Upon eligibility, the College contributes 8% of an employee’s base salary to a retirement account with an additional .5% matching contribution; all money paid by the college into the employee’s retirement plan is immediately and fully vested in the employee.
Below you will find the details for the position, including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the "Apply" for this job link button above.
Position Department
Public SafetyPosition Details
Dispatcher
To support campus law enforcement and other public safety functions by performing activities related to processing service requests and questions; which include communications and dispatch, status monitoring, information development and communication, and records and file maintenance in a computer-aided environment. The Communications Center serves as the primary link between the public and DPS Police Officers in the field. The Communications Center is the central coordinating agency for emergency telephone calls and requests for assistance. After hours the Communications Center serves as the main information, responsible for aiding the college community and its guests with requests for service and general inquiries.
Essential Functions
Handles emergency and non-emergency telephone calls,
prioritizes calls, and channels pertinent information to officer and supervisory personnel. Makes necessary emergency notifications.
Monitors and operates police and other radio systems, fire and
intrusion alarm systems, and security camera systems, and dispatches officers and other emergency personnel as needed. Monitors computer terminals for messages directed to the Department, information related to local criminal activity, and officer safety messages. Confirms warrants with responsible agencies.
Provides the public with assistance on complaints and informational services, lost and found property, bicycle registration, directions, and other services. Uses tact and discretion. Observes strict confidentiality rules. Directs persons to proper supervisory level as necessary.
Accurately documents officer status, location and activity. Preserves accurate logs of incoming service requests and action taken and enters, updates, and recovers information from a Computer Aided Dispatch (CAD) system. Preserves and updates various logs and records of activities, such as radio transmissions, telephone calls, tow requests, and equipment failure logs.
Demonstrates knowledge of police terminology and procedures,
Pennsylvania criminal and civil law as it pertains to police communications, campus geography, police services, and College policies and procedures pertaining to police communications.
Provides assistance and information to persons registering
vehicles at Public Safety and issues parking decals.
Performs various tasks to ensure proper operation of equipment such as setting and resetting computer system, video display terminals, and printers.
Assists with College fleet reservations and issues keys for
reserved fleet vehicles.
Required:
High School Diploma or GED
EEO/Diversity Statement
The College is committed to building a representative and diverse faculty, staff, and student body. We encourage applications from all qualified persons.
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