Regional Key Account Manager
At a glance
Mid-level Account Management role at DSV. Singapore, 04, SG, 486129.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Execute the regional enterprise-account growth plan with sales and product teams
- Build relationships with regional and country decision-makers while selling solutions across every product
- Coordinate account reviews, pipeline checks, trade-lane analysis and follow-up actions
- Drive cross-selling, up-selling, tender preparation, bid analysis and business handovers
- Maintain CRM opportunity data, customer reporting, escalations and QHSE-related requirements
What you bring
- You can manage enterprise-account growth across sales and product functions within a region
- You can sell end-to-end solutions, including customs brokerage and transport insurance
- You can use CRM accurately for opportunities, sales cycles, volumes and account updates
Who this fits
This role suits a regional account manager who can personally engage senior customer stakeholders and coordinate work across countries, sales, products and key-account teams. You will attend recurring business reviews and may execute the growth plan yourself or through a key-account management team. The role is full time and based in Singapore.
From the employer
Job Req Number: 121713
Time Type: Full Time
The APAC Regional KAM is responsible for executing DSV Group Commercial Enterprise Account growth plan with Sales and Product in his/her respective Region. He/she must develop the customer growth potential by driving end-to-end and value added solutions selling across all Products and providing a unique customer experience with superior customer focus within the Region.
Sales Management
- Ensure all global sales policies, processes and guideline relating to the global account are adhered to.
Customer Engagement
- Drive growth of the DSV Group Commercial Enterprise Account by ensuring appropriate collaboration within Sales and across Product functions.
- Strengthen the customer relationship by driving appropriate DSV and customer stakeholder engagement in the region.
- Focus on selling end-to-end and value added solutions across all Products according to the strategic priorities defined in the account growth plan.
- Personally engage with all Regional and Country key decision makers of the global account.
Sales Planning
- Communicate account growth plan across all countries in the region and drive execution personally or through Key Account Management team where applicable.
- Attend yearly / quarterly / monthly review meetings with Global Account Directors (GADs).
- Review account pipeline (including RFQ’s), activities and performance using global standard reports and define corrective actions.
- Review up-trading, down-trading, loss-making and newly gained trade lanes on a monthly basis and take corrective actions where applicable.
- Support GADs in ensuring Monthly, Quarterly and Yearly Business Review meetings take place, are well-prepared and all relevant stakeholders involved in a timely way.
- Support GADs in ensuring minutes from Monthly, Quarterly and Yearly Business Review Meetings are distributed to all relevant stakeholders and corrective actions are followed up.
- Ensure any concerns and/or complaints of the Global Account are timely escalated to GADs
Opportunity Management
- Ensure cross-selling across products, end-to-end value added solutions and up-selling of customs brokerage and transport insurance.
- Support GADs in ensuring Tender Management process is followed, including timely pre-RFQ strategy and alignment with Product.
- Support GADs in ensuring RFI & RFQ post-bid analysis is created and shared and corrective actions are aligned and agreed with Sales and Product functions.
- Support GADs in ensuring timely & proper handover of business implementation to Implementation Team.
Collaboration and Transparency
- Ensure account growth plan is understood and supported across the Region.
- Use CRM for all opportunities, including timely entry and assignment of sales cycles (months ahead of receiving the RFQ from customer), setting correct volumes and flags.
- Support GADs in ensuring account executive sponsor is updated on RFQ’s, performance and corrective actions.
- Share relevant market intelligence and best practices with customers.
Processes, Risk & QHSE Compliance
- Ensure customer reporting standards are implemented and adhered to.
- Drive data quality improvement in CRM.
- Pro-actively escalate operational issues to ensure resolution.
- Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
- Ensure that day to day activities embrace sustainability, health and safety, reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
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