DMS Customer Success Manager

Eeih Open · verified Sep 24, 2026

Miami Full-time Manager Customer Success

At a glance

Mid-level Customer Success role at Eeih. Miami · full-time.

Pay not stated

RoleCustomer Success

SeniorityManager

LocationMiami

EmploymentFull-time

PostedSep 2, 2022 · 49mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Build relationships with customers and connect regularly with key executives and stakeholders
Coordinate internal teams to deliver services on time and improve each customer’s experience
Handle emergency escalations as the customer contact, including major or critical incidents
Track customer budgets and prepare account status updates for senior management
Lead customer projects and check service quality against agreed service-level commitments

What you bring

Hands-on background in project management, account management, and sales or upselling
Strong relationship-building, communication, negotiation, and problem-solving ability
You can coordinate tasks and resources while leading collaborative work across teams
You bring strategic judgment, assertiveness, diplomacy, energy, and sustained focus

Who this fits

You’ll suit a customer-facing manager role that combines relationship ownership, project leadership, commercial conversations, and operational coordination. The job requires availability around the clock for emergencies and is based in Miami.

From the employer

General Profile

A Customer Success Manager acts as a liaison between our Support Center and our customers and the different units in the organization. It’s one of the most important drivers of value from a customer’s perspective is the perception of the service provider’s services.
It’s a key position, the role of Customer Success Manager is dedicated to monitoring customer satisfaction and understanding and relaying customer needs to the rest of the company’s staff. The CSM role is tethered between the service provider and the customer at strategic and tactical levels, ensuring that the company understands the business requirements of the customer and is able to provide services that meet these needs.

Responsibilities

Customer Experience: CSM responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders. CSM will ensure the timely and successful delivery of our services according to customer needs and improve the entire customer experience.
Crisis Management: Point of Contact for the escalation path during emergencies, critical or major incidents. 24/7 Availability.
Operation Management: Coordination with key internal roles. Responsible for overseeing all customers’ budgets. Provide Accounts Status Reports to Upper Management.
Business Delivery: Monitor quality of delivery levels ensuring high levels of attention to detail.
Project Management: Leads projects related to the customers.
Service Level Management: Monitor quality of services based on service-level agreements and take action when needed.

Required skills/experience

Project Management
Account Management
Sales/Upselling.
Task Coordination & Resource Planning
Relationship-building
Strategic thinking
Assertiveness and diplomacy
Energy and focus
Strong communication skills
Highly skilled negotiating and problem-solving skills
Leadership skills
Ability to be collaborative and to encourage collaboration