E911 Communications Officer I
At a glance
Mid-level Communications role at Ertd. Decatur · full-time · $46,945 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle emergency, non-emergency, and TDD calls while classifying situations and entering details in CAD
- Give medical callers pre-arrival guidance, stay connected until responders arrive, and monitor their condition
- Send call details to response units, assist police, fire, and EMS callers, and check vehicle records in GCIC and NCIC
- Find outdated CAD street or address data, prepare correction forms, and submit them for supervisory review
- Testify in court about E-911 recordings or confirm that a call was received
What you bring
- High school diploma or GED plus one year showing steady employment, or equivalent education, training, and experience
- Pass the CritiCall assessment with at least twenty-five net words per minute typing
- Earn Georgia POST, GCIC, NCIC, CPR, and EMD certifications within six months, plus dispatch-console certification within twelve months
Who this fits
This Decatur role suits someone who can stay accurate while handling calls, updating CAD, and relaying urgent information. You must be available for any shift in a 24-hour operation, including days, evenings, nights, weekends, and holidays. The position is safety-sensitive and subject to random drug testing under the county policy.
From the employer
Salary Grade: 11 Salary Range: $19.52 - $31.43/hour FLSA: Nonexempt
Starting Salary: $46,945.60 ($22.57/hour)
This classification is safety sensitive, subject to random drug testing in accordance with the County’s Drug & Alcohol Policy.
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls; determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are in route; and checks medical status.
Forwards information to the appropriate emergency response units or agencies; and verifies and updates information regarding repossessed vehicles through Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC).
Uses a computer to enter and retrieve data; sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.
Identifies incorrect or outdated information contained in the CAD; and completes update form for changes of street names and/or addresses, and submits to supervision for verification.
Testifies in Court; may be called to testify as the owner of a voice on an E-911 recording and/or to be a witness that a call was received.
Minimum Qualifications:
High school diploma or GED required; one year of work experience that shows an ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: Must obtain the following within six months of hire: Georgia Peace Officer Standards and Training (POST) Certification, GCIC and NCIC Certifications, Cardiopulmonary Resuscitation (CPR) Certification, Emergency Medical Dispatch (EMD) Certification, and certification on all dispatch consoles within twelve months of employment.
- CritiCall Testing Requirement: Applicants must successfully pass the CritiCall assessment, including a minimum typing speed of 25 net words per minute (NWPM). Applicants selected to continue in the hiring process will receive testing instructions and scheduling information via email.
- Work Schedule: This position supports a 24-hour operation. Work schedules are assigned based on operational needs. Applicants must be willing and able to work any shift, including days, evenings, nights, weekends, and holidays.
Position posted until a viable pool of candidates has been established. This posting is to fill the current vacancies and to establish an eligibility list to fill any future vacancies that may occur in the next 6 months.
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