PBS - Client Onboarding & PR
At a glance
Mid-level Customer Success role at Fa Eqai Saasfaprod1. Hong Kong.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Coordinate account openings, periodic checks, triggered reviews, and circumstance changes with FCC, CROs, MGHs, ADU, and other parties
- Review client profiles through due diligence, KYC checks, source-of-wealth verification, transaction monitoring, and screening
- Flag possible AML or KYC concerns to Business Management and Compliance during case reviews
- Track onboarding and review cases, chase CRO or CSO for missing documents, and keep completion reporting accurate
- Guide Front Office teams, run KYC training, and lead complex case discussions with Compliance and ADU
What you bring
- Hands-on capability in client lifecycle reviews covering onboarding, periodic reviews, and triggered events
- Working knowledge of due diligence, KYC, source-of-wealth checks, transaction monitoring, and screening
- The judgment to assess and escalate AML or KYC risks under regulatory and internal standards
Who this fits
This role suits someone who can manage multiple client review cases while coordinating Front Office, Compliance, FCC, and ADU stakeholders. You will also brief senior management, train CRO and CSO colleagues, and handle complex case discussions. The position is based in Hong Kong.
From the employer
Work closely with FCC, CROs, MGHs, ADU, and other relevant parties to coordinate and oversee activities related to client account opening, periodic reviews, triggered event reviews and changes of client circumstances.
Act as a Subject Matter Expert (SME), providing guidance to the Front Office on matters related to client life cycle management.
Prepare and deliver regular management information reports, updating senior management on the progress and status of client onboarding and review processes.
Conduct comprehensive due diligence and KYC assessments on client profiles, including source of wealth verification, transaction monitoring, and screening, in accordance with regulatory and internal requirements.
Identify, assess, and escalate potential AML/KYC risks to Business Management and Compliance as appropriate during the review process
Follow up with CRO/CSO to request supplementary documentation and ensure the timely completion of Account Opening, Periodic Review, and Triggered Reviews.
Act as a Case Manager, oversee, coordinate and track the status of all client onboarding and review cases, ensuring accurate reporting to the Head of PBS COPR
Conduct training sessions for CRO/CSO on KYC-related matters.
Lead and facilitate case discussions with the Front Office, Compliance, and ADU to resolve complex issues.
Contribute to ad hoc initiatives and special projects related to client life cycle management and process improvement.
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