Associate Inside Sales Representative
At a glance
Entry-level Account Executive role at Gogo. Broomfield · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support Sales Managers by maintaining customer accounts and handling ongoing customer development
- Prepare accurate customer service agreements, pricing sheets, SDR orders, and sales-related data reports
- Research leads, contact prospects through outbound channels, and make SDR calls
- Coordinate rate-plan changes, service activations, deactivations, and aircraft-owner follow-up
- Train new RSMs on internal systems while managing customer and dealer web portals
What you bring
- A business administration degree or equivalent work background
- Up to two years of sales experience in an aerospace setting
- Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
- Strong organization, analysis, communication, and interpersonal abilities
Who this fits
You’ll suit a junior sales operations role supporting Sales Managers across customer accounts, prospecting, proposals, and service coordination. The position is based in Broomfield and requires travel of up to one-fifth of your time, plus occasional evenings and weekends. You should be ready to learn company processes, product details, and export compliance requirements.
From the employer
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The Gogo Associate Inside Sales Representative will provide direct support to Sales Managers in the ongoing development of existing and prospective customers within the Business Aviation Market and to ensure that the department is able to meet its goal and objectives.
Inside Sales Representatives develop and maintain customer accounts, implement sales strategies, present new concepts, and ensure optimal sales service.
Are you someone who loves the thrill of the sale and enabling your team?
Then come onboard the Gogo Sales - Operations Team!
How will you make a difference?
- Respond to Inside Sales emails including some emails going to external sales distribution list
- Prefill Customer Service Agreements (CSA’s) and check for accuracy
- Create data reports and analyze data usage across different services and generate reports for RSMs
- Assist with customer emails to initiate rate plan changes
- Gather technical information needed to activate SD services
- Follow up on deactivations and with new aircraft owners
- Manage Satcom iTunes account and App gifting to customers and new employees
- Support RSMs at customer events such as trade shows, conferences, or other industry events
- Collaborate with the team on sales proposals
- Train new RSMs on internal systems such as Ops and CRM and Plane Simple
- Oversee FlightDeck Freedom (FDF) portal for customers and web portal for dealers and OEMs
- Identify and research potential leads through various online and offline channels
- Initiate contact with potential customers via phone, email, social media, and other outbound communication methods
- Make SDR calls, create pricing sheets and SDR orders
- Manage dealer agreements
Qualifications
- Bachelor’s degree in Business Administration or equivalent work experience
- 0-2 years of proven Sales experience in an Aerospace environment
- Must be able to travel up to 20% of the time to customer events, trade shows, conferences, etc.
- Some hours outside of normal business hours and some weekend hours required
Required Skills, Talents, & Experience
- Ability to learn company processes, instructions and export compliance
- Drive to obtain product knowledge of specific market segment
- Strong planning, organizational, analytical, interpersonal, oral and written communication skills
- Willingness to build strong negotiation, conflict resolution and customer service skills
- Proficient in Microsoft Office Suite, including Microsoft Word, Excel, PowerPoint, and Outlook
Equal Pay Disclosure(s)
Base Pay:
25.00 - 31.25 USD HourlyTarget Annual Short-Term Incentive:
Commission PlanEligible for Incentive Stock Program:
YesBenefits:
Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.
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Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.
Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).
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