Customer Success Manager
At a glance
Mid-level Customer Success role at hmd. Skopje · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Create sales opportunities by reaching out to prospective accounts and starting the conversation
- Track leads and update customer relationship records through HubSpot
- Keep client and prospect information current across the relevant databases
- Help the Customer Sales team shape and present brokerage solutions
- Work with colleagues to resolve logistical problems for clients
What you bring
- Prior sales experience or a background in the US trucking industry is required
- You communicate fluently in spoken and written English
- You bring strong communication and negotiation abilities, plus confident phone skills
- You write effective emails and can respond constructively to objections
Who this fits
This role suits a motivated, outgoing team player who wants a long-term sales path in the US trucking industry. You will work from the office in Cevahir Mall, Skopje, on weekdays from 14:00 to 23:00 Macedonian local time.
From the employer
About HMD Transport:
HMD Transport is an asset-backed freight brokerage based in Chicago, IL servicing all domestic modes of transportation in North America.
With over two decades of experience, HMD is a multicultural, friendly, and fast-growing place to work. We promote a positive, encouraging, and lively work environment which translates into a better experience not only for our employees but also for our clients and customers.
To find out more about HMD Transport, please visit www.hmdtransport.com
Description:
HMD Transport is currently looking for a friendly, coachable, and ambitious Customer Success Manager to join our team based in Skopje.
What Kind of Candidate Is Suited for This Opportunity?
- Previous experience in Sales or in the US trucking industry is required;
- Fluent in English, both written and verbal;
- Excellent communication & negotiation skills;
- Chatty, motivated & dynamic personality;
- Desire to work in the US Trucking industry and have a growth mindset for a long-term career in sales;
- Comfortable on the phone, Strong email writing skills, and happy to handle objections;
- Team player with a positive attitude and willingness to learn.
What Would Be Your Responsibilities?
- Develop sales opportunities through outbound inquiry;
- Actively seeking out new potential client accounts and making the first contact with those accounts;
- Lead management and CRM activities using hubspot.com;
- Maintain client and prospect databases;
- Collaborate with our Customer Sales team to craft and propose best in class brokerage solutions;
- Work with dynamic team to solve logistical challenges.
What Can You Expect?
- To work in a modern office in Cevahir Mall - Skopje;
- To have full private health insurance sponsored by the employer;
- To have discounts in the fitness and spa center in Cevahir;
- To be part of a fun and energetic work environment;
- To have a competitive salary + bonus program;
- To have a referral bonus program;
Working Hours:
14:00 - 23:00 Mon-Fri (Macedonian local time)
If you would like to join our team and your profile fits with the above requirements, please apply here and send us your resume in English.
Maximum confidentiality is guaranteed!
Only shortlisted candidates will be contacted!
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