Customer Success Manager
Huzzle Open · verified Sep 24, 2026 At a glance
Mid-level Customer Success role at Huzzle. Remote, South Africa · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for a portfolio of thirty to forty B2B clients
- Run client reviews that cover results, feedback, and next-step campaign strategy
- Build and improve cold email programs, including copy, audience segments, and testing
- Track inbox placement, deliverability, bounce rates, and other campaign health signals
- Spot delivery or performance problems early while protecting retention, satisfaction, and referrals
What you bring
- Demonstrated lead-generation and outbound-sales experience, including hands-on cold email, LinkedIn outreach, or cold calling
- A working grasp of B2B funnels and methods for generating leads
- Experience overseeing several clients or accounts at the same time
- Clear client communication, strong analysis, and practical problem-solving skills
Who this fits
You’ll suit a client-facing manager role that combines relationship ownership with hands-on outbound campaign work. It fits someone comfortable managing a high-volume B2B client portfolio in a fast-moving startup setting. The position is fully remote and based in South Africa, with international teams.
From the employer
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team.
Job Summary
We are hiring a highly proactive and strategic Customer Success Manager (CSM) to manage and grow a portfolio of B2B clients. This is a client-facing role focused on driving campaign performance, optimizing outbound strategies, and building long-term partnerships.
You will act as the bridge between clients and campaign execution—owning results, improving performance, and ensuring consistent delivery of high-quality leads.
Key Responsibilities
- Act as the primary point of contact for 30–40 B2B clients
- Build strong, long-term client relationships based on trust, transparency, and performance
- Lead regular client check-ins to review results, gather feedback, and align on strategy
- Develop a deep understanding of each client’s business model, ICP, and lead generation goals
- Design and execute outbound cold email campaigns aligned with client objectives
- Write compelling, high-converting cold email copy
- Segment target audiences to maximize campaign relevance and performance
- Monitor deliverability, inboxing, and campaign health
- Apply best practices to minimize bounce rates and avoid spam filters
- Analyze campaign performance and identify optimization opportunities
- Continuously improve campaigns through A/B testing and iteration
- Refresh messaging to prevent audience fatigue
- Proactively identify and resolve issues before escalation
- Drive client satisfaction, retention, and referrals
- Represent the company with professionalism and commercial awareness
Requirements
- Proven experience in lead generation
- Proven experience in outbound sales
- Hands-on experience with cold email, LinkedIn outreach, or cold calling
- Strong understanding of B2B sales funnels and lead generation strategies
- Experience managing multiple clients or accounts simultaneously
- Excellent communication and client management skills
- Strong analytical thinking and problem-solving abilities
- Comfortable working in a fast-paced startup environment
- Technical Tools Experience (Preferred): Airtable, Smartlead, Instantly, Apollo, Clay
Nice to Have
- Experience working in a B2B lead generation agency
- Background in managing high-volume client portfolios
- Advanced knowledge of email deliverability and outbound infrastructure
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
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