Senior Social Media Specialist

IKO Open · verified Sep 24, 2026

Mississauga Full-time Senior Social Media

At a glance

Senior Social Media role at IKO. Mississauga · full-time · CA$78,000–CA$90,000 base.

SalaryStated by IKO

CA$78,000 – CA$90,000

Base salary for this role, in CAD per year, as published in the posting.

RoleSocial Media

SenioritySenior

LocationMississauga

EmploymentFull-time

Base payCA$78,000–CA$90,000

PostedSep 8, 2026 · 2w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Plan and produce organic social posts for multiple HSS brands, including ideas, copy, and edits
Track platform shifts, audience activity, competitors, and performance data to improve content
Watch mentions, reviews, forums, and user content, then answer customers professionally
Assess complaints and reputation threats, coordinating responses and escalations with internal teams
Build community-management guidance, reporting, and crisis or reputation support as needed

What you bring

Bring a bachelor's degree in marketing, communications, public relations, business, journalism, or a related field
Have two to three or more years managing communities and customer interactions across digital channels
Know major social platforms, trends, audience behavior, and accepted practices
Have used social management, listening, or reputation platforms such as Hootsuite or Meltwater
Write precisely and use sound judgment in sensitive or unclear customer situations

Who this fits

You’ll suit this role if you are a strong writer, organized multi-tasker, and thoughtful problem solver who can work independently and with teams. The position is based in Mississauga and includes up to ten percent travel between Canada and the United States. It initially centers on community management during a six-month leave, then shifts toward organic social while retaining community support.

From the employer

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

Location: Mississauga ON

Compensation: The annual salary ranges from $78,000 to $90,000.00

BENEFITS

Health Insurance (includes Virtual Health, and HCSA)
Dental Insurance
Vision Insurance
Life Insurance
Long-term Disability
Short-term Disability
RRSP Match
Paid Vacation
Floating Days
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition reimbursement
Service Awards
Employee Perks & Discounts

ROLE SUMMARY

The HSS Senior Social Media Specialist supports the development and execution of organic social media and community management across multiple HSS brands. This role has the combined responsibility of creating engaging social content, monitoring audience conversations and trends, and helping protect and strengthen brand reputation across social media, review platforms and online communities.

Initially, this role will work closely with the Social Media Manager and Community Manager across both functions, with an increased focus on Community Management during the Community Manager's upcoming six-month leave. During this period, the Senior Social Media Specialist will serve as the primary day-to-day Community Management resource. Following the leave period, the role will transition to primarily supporting Organic Social while continuing to provide Community Management support and cross-functional coverage.

The successful candidate will be a strong writer, critical thinker and creative problem solver who combines social media expertise with sound judgment and the ability to navigate complex customer situations professionally. This role reports to the Social Media Manager and will also work closely with the Shared Media Leader on Community Management priorities and escalations during the Community Manager's leave.

WHEN YOU JOIN US YOU WILL BE

Supporting the planning, development and execution of organic social media content across multiple HSS brands, including brainstorming content ideas and writing and editing social copy.
Staying current on social media trends, platform changes and competitor activity to identify relevant content opportunities.
Supporting social media analytics and reporting to evaluate performance and identify opportunities for optimization.
Monitoring brand mentions, conversations, reviews and user-generated content across social media, review platforms, forums and other digital properties.
Responding to comments, direct messages, reviews and customer inquiries in a timely, accurate and professional manner.
Identifying potential reputation risks, customer service issues and emerging trends and exercising sound judgment in determining when and how to escalate them.
Investigating customer complaints and sensitive situations by partnering with Customer Service, Sales, HR, Legal, Operations and other internal stakeholders to develop appropriate responses and resolutions.
Monitoring brand sentiment and audience feedback to identify recurring themes, content opportunities and areas of concern.
Supporting Community Management reporting, response guidelines, escalation processes and best practices across multiple HSS brands.
Utilizing social media management, social listening and reputation management tools such as Hootsuite, Meltwater or similar platforms.
Supporting crisis communications and reputation management initiatives when required.
Providing occasional support for other Shared Media initiatives as business needs arise.

OUR IDEAL CANDIDATE

Exceptional written communication skills with strong attention to tone, spelling, grammar and brand voice.
Strong critical thinking, problem-solving and decision-making skills, particularly in difficult, sensitive or ambiguous situations.
Strong understanding of social media platforms, trends, audience behaviors and best practices.
Experience using social media management, social listening and/or reputation management platforms.
Highly organized, detail-oriented and able to manage multiple brands, channels and priorities simultaneously.
Comfortable working independently and cross-functionally with stakeholders at varying levels of the organization.
Basic graphic design and/or social content creation skills are considered an asset.

EDUCATION & EXPERIENCE

Bachelor's degree in Marketing, Communications, Public Relations, Business, Journalism, or a related field.
2-3+ years of experience in Community Management, with hands-on responsibility for managing customer interactions and brand reputation across social and digital channels.
Experience creating and supporting organic social media content across major social platforms.
Experience managing multiple brands or business units simultaneously is considered an asset.
Experience working in a B2B, manufacturing, industrial, or agency environment is considered an asset.

WORK AUTHORIZATIONS AND TRAVEL

Up to 10% travel between Canada and the United States.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.