Senior Salesforce Technical Architect Communication Cloud (TACC)
At a glance
Senior Communications role at Infosys Singapore & Australia. Sydney · full-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll lead discovery and architecture sessions, capturing needs and setting solution boundaries
- You'll shape end-to-end designs for complex, multi-cloud Salesforce programs
- You'll plan secure, scalable links between Salesforce and BSS/OSS, ERP, identity, and middleware
- You'll govern technical design and guide development teams through delivery
- You'll review Salesforce orgs for performance, security, and scale issues, then recommend fixes
What you bring
- You bring at least fifteen years in IT, including ten or more in the Salesforce ecosystem
- You have at least three years hands-on with Communication Cloud, CPQ, and OmniStudio
- You have five or more years in telecommunications and understand BSS/OSS domains
- You know Salesforce Core, Industries capabilities, integration patterns, and security architecture
- You hold Communication Cloud Accredited Professional plus Salesforce Application or System Architect certification
Who this fits
You’ll suit a senior technical leader who can own Salesforce architecture across Communication Cloud, CPQ, OmniStudio, integrations, and security. Clear communication with varied business and technical audiences is important. The role is onsite in Sydney, Australia.
From the employer
Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com.
Requirements
Role: Senior Salesforce Technical Architect Communication Cloud (TACC)
A Salesforce Technical Architect – Communication Cloud is a senior technical leader responsible for defining and governing the end‑to‑end architecture of Salesforce solutions, ensuring they are scalable, performant, secure, and aligned to enterprise and industry best practices. The role focuses on Salesforce Industries Communication Cloud, with deep involvement in Sales, Service, CPQ, and OmniStudio capabilities.
Experience & Skills Requirements
- 15+ years of overall IT experience, including 10+ years in the Salesforce ecosystem.
- 3+ years hands‑on experience with Salesforce Communication Cloud, including CPQ and OmniStudio.
- 5+ years of experience in the telecommunications industry, with strong understanding of BSS/OSS domains.
- Expertise across Salesforce Core, Industries/Communication Cloud, Industries CPQ, OmniStudio, integration patterns, and security architecture.
- Ability to translate complex technical concepts into clear business and technical language for diverse audiences.
- Required Certifications: Salesforce Communication Cloud Accredited Professional, Salesforce Application Architect Or System Architect
- Preferred Certifications: OmniStudio Consultant; Industries CPQ certifications.
Key Responsibilities
- Lead technical discovery and architecture workshops to capture requirements and define solution constraints.
- Define end‑to‑end technical architectures for complex multi‑cloud Salesforce programs.
- Design scalable and secure integration architectures between Salesforce and enterprise platforms (BSS/OSS, ERP, identity, middleware).
- Provide technical leadership, design governance, and oversight to development teams.
- Conduct assessments of existing Salesforce orgs to identify performance, security, and scalability gaps and recommend remediation strategies.
Benefits
We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.
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