ServiceNow TPM for Marketing - US

Jade Global Open · verified Sep 24, 2026

San Jose Full-time Mid-level General Marketing

At a glance

Mid-level General Marketing role at Jade Global. San Jose · full-time · no salary stated · we estimate $77,500–$195,000.

Estimated pay

Jade Global has not published a salary for this role. The figure below is our estimate, not theirs.

$77,500 – $195,000

What the middle half of mid-level general marketing roles in San Jose paid, among postings that did state a salary.

Worked out from 5 postings that stated pay, median $87,500. Last updated Sep 21, 2026.

RoleGeneral Marketing

SeniorityMid-level

LocationSan Jose

EmploymentFull-time

PostedDec 19, 2025 · 9mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll shape ServiceNow solutions at first- and second-level support, working with architects to check feasibility
You'll turn PRDs into user stories, keep the backlog clean and test-ready, and chase delivery updates
You'll run UAT, confirm results, close development work, and report progress, risks, and blockers
You'll stabilize launches by triaging incidents, tracking fixes, and monitoring hypercare performance
You'll coordinate handoffs with core TPMs so execution status remains visible across product teams

What you bring

You have hands-on ServiceNow experience and can convert requirements into workable solutions
You can turn PRDs and business needs into detailed stories while managing the backlog through delivery
You know Agile tools such as ServiceNow Agile or Jira and can track execution closely
You communicate complex topics clearly and have experience with incident triage or post-go-live support
You bring four to seven years in TPM or comparable SaaS or enterprise-platform work

Who this fits

This role suits a TPM who prefers hands-on solutioning, delivery tracking, and stabilization support alongside core TPMs handling strategy and alignment. You should be comfortable working across functions and with global teams in a fast-moving environment. The position is full-time and based in San Jose, United States.

From the employer

ServiceNow TPM for Marketing - US1

Role Overview

We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed to
complement the work of existing TPMs — enabling faster product planning, execution, and delivery. While the
existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide
hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.

Key Responsibilities

 Platform Solutioning & Support
o Perform L1 and L2 solutioning on the ServiceNow platform.
o Collaborate with architects and designers to refine requirements and validate feasibility.
 Requirements & Story Management
o Break down PRDs into detailed user stories.
o Manage backlog, maintain story hygiene, and ensure stories are test-ready.
o Track delivery status and follow up with engineers to ensure on-time execution.
 Execution & Delivery Support
o Drive UAT testing, validate outcomes, and close development tasks.
o Provide structured reporting on progress, risks, and blockers.
 Hypercare & Incident Management
o Support post-go-live stabilization during the hypercare period.
o Triage incidents, track resolution, and report on hypercare performance.
 Collaboration with Core TPMs
o Complement existing TPMs by focusing on execution and delivery, while they drive strategy and
business alignment.
o Ensure smooth handoffs and visibility across all levels of product management.

Required Skills & Experience

 Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
 Experience translating business requirements / PRDs into detailed user stories.
 Strong backlog management, story hygiene, and execution-tracking skills.
 Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
 Strong communication and reporting skills, with ability to simplify complex topics.
 Exposure to hypercare, incident triage, and post-go-live support.

Preferred Qualifications

 4–7 years of TPM or equivalent experience in SaaS / enterprise platforms.
 Experience with Customer Success, CSP, or related ServiceNow modules.
 Ability to operate in fast-paced, cross-functional environments with global teams.