Cisco Video Conference – L1 Support
krg technology inc Open · verified Sep 24, 2026 At a glance
Mid-level Video Production role at krg technology inc. Fort Mill · full-time.
Pay not stated Video Production salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Keep videoconferencing equipment operational through maintenance and daily health checks
- Support meetings in Microsoft Outlook and assist with AV and videoconferencing rooms
- Track infrastructure capacity and performance to help systems run without interruption
- Investigate customer issues from email, phone, or monitoring alerts across videoconferencing and AV systems
- Log issue details and resolutions in help desk software while handling Level 1 and Level 2 tickets
What you bring
- You have hands-on troubleshooting experience with videoconference and audiovisual equipment
- You know Avaya phones and cabling
- You can provide 24X7 support
- Cisco codec and video infrastructure knowledge is an added advantage
Who this fits
This is an onsite role in Fort Mill with 24X7 support expectations. You’ll suit the work if you’re comfortable troubleshooting videoconferencing, audiovisual, and customer network issues while documenting each resolution.
From the employer
nandha
Krg tech Inc
661 367 8000 *304
Manage and maintain Video conferencing equipment and performing daily health checks.
- Support and manage Video Conference meetings via Microsoft Outlook and support AV and Video Conferencing rooms.
- Monitor Video infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications.
- Provide first line fault monitoring on the customers video networks making best use of available network management tools.
- Responsible for documenting and recording all details of the identification and resolution of any issues on the customer networks using the help desk ticketing software.
- Hands on experience and troubleshooting skills on videoconference and audiovisual equipment (Biamps, projection systems, displays, cameras, microphones, integrated A/V systems, etc.)
- Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems.
- Knowledge on Cisco (Tandberg) codecs like SX10, SX20, SX80,C40 etc. is an added advantage
- Knowledge on Cisco Video Infrastructure like VCS (Control & Expressway), TelePresence Server, TMS and CUCM and MCU is an added advantage.
- Deal with Level 1 and Level 2 tickets.
- Avaya phone & cabling knowledge.
- Ready to work on 24X7 support.
Please let me know if you have any Q
Avaya,Cisco
All your information will be kept confidential according to EEO guidelines.
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