Unified Communications / Skype Operations Analyst
krg technology inc Open · verified Sep 25, 2026 At a glance
Mid-level Communications role at krg technology inc. Plano · contract.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Support Skype for Business Server and Lync clients on PC, Mac, and mobile devices
- Maintain video room systems plus Polycom and Cisco devices integrated with Skype
- Optimize and patch Skype for Business and Lync infrastructure for high availability
- Resolve escalated issues to completion while coordinating with vendors when needed
- Monitor UC traffic, create reports, and respond to SCCM alerts
What you bring
- Ability to support Skype for Business and Lync clients, video rooms, and integrated devices
- Knowledge of maintaining, optimizing, and patching Skype or Lync infrastructure
- Ability to manage escalations, follow support processes, and communicate resolutions
- Experience with real-time monitoring, reporting, analytics, and SCCM alert response
Who this fits
You’ll work onsite in Plano, Texas, on a contract assignment. This role suits someone focused on hands-on unified communications operations, infrastructure support, monitoring, and issue resolution.
From the employer
Krg Tech inc
661 558 0000* 509
Job Title: Unified Communications/Skype Operations Analyst
Location: Plano, TX
Duration: Contract
Job Description:
1. Skype for Business Server / Lync client support (PC, Mac and mobile)
2. Skype for Business Server / Lync video room systems support
3. Support of Polycom or Cisco Skype integrated devices
4. Support, optimize and maintain Skype for Business Server / Lync infrastructure with high availability
5. Skype for Business / Lync application patching
6. Manage support escalations and drive issue resolution to completion including leveraging of proper processes and communications, working with vendors as required
7. Reporting, monitoring and Analytics – generate reports and monitor UC traffic in real time, respond and react to System Center Configuration Manager (SCCM) alerting
All your information will be kept confidential according to EEO guidelines.
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