Unified Communications Analyst

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Unified Communications Analyst provides day to day support of over 5600 mobile devices in the organization. Support includes but is not limited to device configuration, end user setup and troubleshooting, management/setup of policies and configurations in MDM, labeling and completing requests for shipments to MLH facilities. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Unified Communications Analyst provides day to day support of over 5600 mobile devices in the organization. Support includes but is not limited to device configuration, end user setup and troubleshooting, management/setup of policies and configurations in MDM, labeling and completing requests for shipments to MLH facilities. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Provides day to day mobile device management support to departments and end users.
• Places orders for mobile devices as needed.
• Creates/modifies Mobile Device Management policies and configurations based on application requirements.
• Configures new/replacement devices.
• Supports Microsoft Teams platform, including but not limited to new MS Teams requests.
• Performs other duties as assigned.

Education/Formal Training Requirements

• Required - Associates Degree Information Technology
• Preferred - High School Diploma or Equivalent

Work Experience Requirements

• Required - Telecommunications 1-3 years

Knowledge, Skills and Abilities

• Ability to access a situation, troubleshoot based on need and solve the problem or complete requested task.
• Ability to follow outlined processes
• Knowledge and proficient experience utilizing Office 365 products, including Excel, Word, and Outlook
• Ability to provide administrative support including but not limited to receiving orders, shipping orders. Includes use of existing ticketing system
• Overall knowledge of how to operate mobile equipment
• Ability to effectively communicate with end users via phone, email or any other communications platform (ex. MS Teams)

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• Subject to call back at all times. Must provide own transportation. Ability to travel to any area of the organization, both local and remote as needed.
• Subject to standard office working conditions with intermittent exposure to noisy computer equipment.
• Required to sit for extended periods.
• Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate. Typical mediums of communication include face-to-face dialog, telephone, memos, and electronic mail.
• Ability to interpret equipment status indicators to determine appropriate operating condition. Indicators may include visual and/or auditory techniques or cues.
• Ability to read and understand technical manuals and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation.
• Ability to work varying hours due to the accessibility of individuals or equipment involved in different projects, the need to minimize system downtime or Customer interruption, or to recover from hardware or software failures.
• Will occasionally experience stressful working conditions due to tight project schedules and hardware or software problems.
• Ability to occasionally lift and/or move equipment up to 25 pounds without assistance. Must occasionally lift and/or move equipment up to 40 pounds with assistance.
• Ability to occasionally crouch, kneel, bend and/or crawl to access, inspect, connect, position or perform other operations on equipment. Some locations, such as Customer or equipment locations, may present very close quarters.
• Ability to occasionally use small hand tools and be able to manipulate small equipment components such as screws, nuts, or other fastening devices as usually found on computer equipment.
• Subject to regular periods of repetitive hand motion in the operation of computer terminals and other equipment.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.