Customer Success Coach
At a glance
Mid-level Customer Success role at Leland. Remote, United States · contract.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Teach customer success strategy, onboarding, and relationship management through virtual client sessions
- Help clients improve retention, satisfaction, and how they analyze customer feedback
- Show clients practical ways to use AI fundamentals and automation in customer success work
- Review resumes, LinkedIn profiles, and cover letters for customer success career moves
- Prepare clients for interviews, networking, salary discussions, and promotion planning
What you bring
- Hands-on customer success experience as a customer success manager, account manager, or industry professional
- A record of improving customer outcomes and retaining customers
- A structured coaching approach that supports both technical development and career growth
Who this fits
This role suits an experienced customer success practitioner who also enjoys coaching people through career changes and advancement. You set your own hours and rates, conduct sessions virtually, and work as a contractor. The role is remote within the United States.
From the employer
Leland is building the home for ambition in the age of AI. We connect people with the experts, programs, and communities they need to land the job, get into the school, or upskill for a world being rewritten by AI. We help businesses become AI-native through training, hiring, and infrastructure. Since our founding in 2021, we've helped tens of thousands of people reach their most ambitious goals and raised $19M from world-class investors. Ambition is sacred to us, and we've built a product that takes that seriously.
We're seeking an experienced Customer Success Coach to work with clients looking to break into or grow within customer success roles. This role includes teaching core customer success strategy, customer onboarding, and customer relationship management skills, as well as helping clients strengthen customer retention, customer satisfaction, and customer feedback analysis practices. Coaches also guide clients on applying emerging tools like AI fundamentals and AI automation to their customer success work. On the career side, coaches offer resume review, LinkedIn review, and cover letter guidance, plus interview prep, networking strategy, salary negotiation, and promotion strategy tailored to customer success roles, along with broader skill building. Ideal candidates have hands-on experience in customer success (as a customer success manager, account manager, or industry professional), a strong track record of driving customer outcomes and retention, and a clear, structured approach to coaching clients through both technical and career growth. Coaches set their own hours and rates, host sessions virtually, and partner with our team to deliver a high-quality, supportive experience for every client.
Why Leland?
The chance to join a world-class team helping people achieve their career and educational dreams
Work in a collaborative, high-energy environment where your contributions have a direct impact
Operate in a fast-paced, AI-native environment
We don't hire people who merely want to work for a great company; we hire people who want to make a great company
Leland is an equal opportunity employer. We encourage candidates of all backgrounds and demographics to apply.
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