Market Research Associate (German speaking) - Remote
At a glance
Entry-level Market Research role at M3USA. Remote · full-time.
Pay not stated Market Research salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Recruit German-speaking panelists by phone, including through cold calls, then schedule their research interviews
- Plan recruitment for assigned markets, track delivery, and alert senior management when projects fall behind
- Keep panel records active by confirming email details, reactivating accounts, and meeting registration goals
- Support members across phone, email, and tickets while investigating issues, fraud, and online research links
What you bring
- Fluent German and English, with clear written and spoken communication for varied audiences
- Comfort with Microsoft Office, internet, social media, email, and role-specific computer systems
- Strong attention to detail plus analytical and investigative ability
- Ask focused questions, give accurate responses, and help people feel supported
Who this fits
You’ll work remotely from São Paulo for a Gothenburg-based fieldwork agency serving healthcare and pharmaceutical research. This is a full-time role with a CET schedule and a later rotating shift two days each week, with days set monthly.
From the employer
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
About the Business Division:
This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Essential Duties and Responsibilities:
Including, but not limited to the following:
Project Recruitment
- Ensure that recruitment tasks assigned for projects in Austria, Switzerland regions and any other QQFS assigned markets are fully executed
- Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
- Scheduling interviews
- Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
- Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
- Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
- Ensure that outsource targets for allocated markets are achieved
Panel building and engagement
- Ensure that monthly registrations targets are met for region
- and any other QQFS assigned markets are fully executed
- Execute the allocated panel building initiatives in Scandinavia region
- and any other QQFS assigned markets are fully executed
- Call new registrants to confirm and update email addresses
- Call users to reactivate their accounts
- Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Work with the Project Management team to resolve project specific issues for members/respondents
- Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
- Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
- Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
- Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
- Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
- Investigate fraud respondents and take action based on M3 data quality procedures
- Complete the verification process for newly registered members
- Complete link testing for online Market Research projects and overlays for qualitative online screeners
Knowledge, Skills, Abilities:
- Fluency in German and English
- Exhibit clear and effective communication both verbally and written with diverse audiences
- Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
- Detail oriented with excellent analytical and investigative skills
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
Working hours: 09:00 - 17.30 CET , rotating twice a week to 9.30 – 18:00 CET (days will be confirmed on a monthly basis)
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