Account Manager
Ninja Open · verified Sep 25, 2026 At a glance
Mid-level Account Management role at Ninja. Al Khobar.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Act as the main contact for partner restaurants, strengthening relationships and supporting retention
- Review partner performance during regular check-ins, resolve concerns, and identify growth opportunities
- Work with Sales Acquisition and Operations on partner onboarding and handoffs
- Track KPIs, create improvement plans, and coordinate partner promotions while monitoring ROI
- Record partner activity in CRM software and recommend actions using market and competitor insights
What you bring
- A bachelor’s degree in business administration, marketing, or a related discipline
- At least three years in account management, customer service, or sales
- Strong communication, negotiation, relationship-building, prioritization, and problem-solving abilities
- Working knowledge of CRM software and Microsoft Office Suite
Who this fits
You’ll suit a customer-facing account role focused on partner restaurants, retention, support, and commercial growth. The job is onsite in Al Khobar, Saudi Arabia, and sits within the Sales Department.
From the employer
We are seeking a dedicated and customer-focused Account Manager to join our Sales Department at Ninja. The Account Manager will be responsible for maintaining relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform. The ideal candidate possesses strong communication skills, attention to detail, and a proactive approach to account management.
Key Responsibilities:
- Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention.
- Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities.
- Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner.
- Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition.
- Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed.
- Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales.
- Cross-selling NCR products and monitor ROI for partners.
- Maintain accurate records of partner interactions, communications, and performance using CRM software.
- Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 3 years of experience in account management, customer service, or sales roles.
- Strong communication, negotiation, and relationship-building skills.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- A proactive and solution-oriented approach to problem-solving.
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